Don't trust their services

This is by far the worst fibre service I have ever dealt with.

I moved from my previous address, where my account was on a month-to-month basis. If I didn’t pay, the service would simply be suspended which is how it should work.

However, I am now being told that I owe R8424 for data that I have not used at all. This makes absolutely no sense.

I was asked to submit an affidavit, which I did, yet I continue to receive invoices for the same amount. How am I being billed for a service I am not using, at an address I no longer reside at?

There was no contract signed that justifies this kind of billing. Charging someone such a large amount for unused data is unacceptable and feels extremely unfair.

Please resolve this matter urgently and provide a clear explanation, including proof of any agreement and detailed usage for the charges. This cannot continue.