TM
Thami M
1 reviews | Active since May 2021
05 Feb 2026, 18:13
Don't subscribe to Metrofibre
Terrible customer service. Even worse technical support. I've never had to deal with a more *********** team of people. Connection has been down for 3 full days, with no signs of any progress... And whoever deployed that stupid AI agent of theirs should be fired
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MetroFibre Networx's replyOfficial
05 Feb 2026, 18:28Dear Thami,
Thank you for your feedback.
We understand the impact that prolonged downtime has and want to assure you that your concern has been escalated to our technical and support teams.
They are actively investigating the issue and will provide updates as soon as possible to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback.
We understand the impact that prolonged downtime has and want to assure you that your concern has been escalated to our technical and support teams.
They are actively investigating the issue and will provide updates as soon as possible to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Feb 2026, 18:28
Official
Dear Thami,
Thank you for your feedback.
We understand the impact that prolonged downtime has and want to assure you that your concern has been escalated to our technical and support teams.
They are actively investigating the issue and will provide updates as soon as possible to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback.
We understand the impact that prolonged downtime has and want to assure you that your concern has been escalated to our technical and support teams.
They are actively investigating the issue and will provide updates as soon as possible to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations