TM
Tiego M
1 reviews | Active since Jul 2013
02 May 2023, 11:44
Don’t Care Attitude
My ISP is Home-Connect and the fibre infrastructure is provided by Metrofibre and between the two I don’t know who is worse. Metrofibre claim to have an SLA / turnaround time of 24-48 hours but I logged a ticket on Monday 27 April and today is 2 May and I’m still waiting for a technician and/or any feedback. You send countless emails with no response and these service providers claim to care about customer service but they treat they’re paying customers like dirt honestly these businesses should just close their doors.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
02 May 2023, 12:26Good afternoon Tiego.
This is not the type of experience we want our customers to have, and we want to apologise that you are disappointed in our services. Please allow our team to investigate your complaint. One of our agents will get in contact with you.
Kind regards
Sunet
This is not the type of experience we want our customers to have, and we want to apologise that you are disappointed in our services. Please allow our team to investigate your complaint. One of our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's reply02 May 2023, 12:26
Official
Good afternoon Tiego.
This is not the type of experience we want our customers to have, and we want to apologise that you are disappointed in our services. Please allow our team to investigate your complaint. One of our agents will get in contact with you.
Kind regards
Sunet
This is not the type of experience we want our customers to have, and we want to apologise that you are disappointed in our services. Please allow our team to investigate your complaint. One of our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's replyOfficial
02 May 2023, 12:29Dear Tiego
We apologise for disappointing you. This is not how we want our customers to experience our service.
I have made contact with our maintenance team and can confirm your fault ticket has been scheduled for attendance.
Please expect further feedback via email, shortly.
Kind Regards
Marilize
We apologise for disappointing you. This is not how we want our customers to experience our service.
I have made contact with our maintenance team and can confirm your fault ticket has been scheduled for attendance.
Please expect further feedback via email, shortly.
Kind Regards
Marilize
MetroFibre Networx's reply02 May 2023, 12:29
Official
Dear Tiego
We apologise for disappointing you. This is not how we want our customers to experience our service.
I have made contact with our maintenance team and can confirm your fault ticket has been scheduled for attendance.
Please expect further feedback via email, shortly.
Kind Regards
Marilize
We apologise for disappointing you. This is not how we want our customers to experience our service.
I have made contact with our maintenance team and can confirm your fault ticket has been scheduled for attendance.
Please expect further feedback via email, shortly.
Kind Regards
Marilize