Don’t bother using METROFIBRE

My WiFi has been down for three days, and the lack of support has been extremely frustrating. As someone who works from home, this has forced me to spend a significant amount of money on mobile data just to keep working. On top of that, I’ve also spent airtime repeatedly trying to call for assistance.

What’s even more disappointing is that customer support calls go straight to voicemail, while the sales line is always available. It really gives the impression that the focus is on getting new customers rather than taking care of existing ones.

I have logged over 15 support tickets, yet there has been no response or follow-up from anyone. For a company of this size, it’s shocking that this can go unnoticed.

To make matters worse, the social media manager responded to my message on Instagram, asked for my details, and then completely went silent.

At this point, I simply need someone to take responsibility and resolve the issue. Three days without WiFi and no meaningful support is unacceptable.