Don’t Bother

Item: MetroFibre Networx
Rating: 1
Author: Lindo C

Horrible doesn’t even begin to describe the service when you need them to fix something. I have extremely low speeds and they have been “sending a technician” for 3 days now. They don’t care about customer service or support. 1 star is being too generous for them.

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

19 Apr 2023, 15:58

Good day Lindo. This is not the type of experience we want our customers to have with our service. We are really sorry. Please allow this team to look into the issue you have reported. Once we have some information on the reason for the low speed, one of our agents will get in contact with you.

Kind regards
Sunet

MetroFibre Networx's reply19 Apr 2023, 15:58

Official

MetroFibre Networx's replyOfficial

19 Apr 2023, 16:06

Good day Cele.
I understand that this situation is frustrating. We deeply regret disappointing you.
Please allow me some time to look into the issue. I will be in contact to provide feedback, via email, shortly.

Kind Regards
Marilize

MetroFibre Networx's reply19 Apr 2023, 16:06

Official