BG
Bernice G
1 reviews | Active since Feb 2024
29 Apr 2026, 13:43
Done with metro fiber.
Yet another grate day to be a metro fiber customer. You send technician to fix a neighbour's down connection and as soon as they leave my connection is down. It would have been understandable if it's the first time this has happened but no I've lost count on how many times this has happened. You keep sending technicians that keep unplugging my connection to connection other customers. Please come fetch your hardware from my pavement as im not paying for this anymore enough is enough now. I'm done trying to lodge a complaint and being able to speak to a human is all AI robots
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
29 Apr 2026, 13:57Dear Bernice Grundlingh
Thank you for bringing this to our attention.
The situation you’ve described, where your connection is affected after work is completed on a neighbouring line, is concerning and unacceptable. The repeated disruption, along with the difficulty in reaching support, is fully noted.
Your service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure your connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with your line.
Your request regarding cancellation and equipment collection has also been noted and will be addressed accordingly should you wish to proceed.
A direct update will be provided shortly, and a consultant will follow up to assist further and ensure this matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
The situation you’ve described, where your connection is affected after work is completed on a neighbouring line, is concerning and unacceptable. The repeated disruption, along with the difficulty in reaching support, is fully noted.
Your service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure your connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with your line.
Your request regarding cancellation and equipment collection has also been noted and will be addressed accordingly should you wish to proceed.
A direct update will be provided shortly, and a consultant will follow up to assist further and ensure this matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Apr 2026, 13:57
Official
Dear Bernice Grundlingh
Thank you for bringing this to our attention.
The situation you’ve described, where your connection is affected after work is completed on a neighbouring line, is concerning and unacceptable. The repeated disruption, along with the difficulty in reaching support, is fully noted.
Your service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure your connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with your line.
Your request regarding cancellation and equipment collection has also been noted and will be addressed accordingly should you wish to proceed.
A direct update will be provided shortly, and a consultant will follow up to assist further and ensure this matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
The situation you’ve described, where your connection is affected after work is completed on a neighbouring line, is concerning and unacceptable. The repeated disruption, along with the difficulty in reaching support, is fully noted.
Your service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure your connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with your line.
Your request regarding cancellation and equipment collection has also been noted and will be addressed accordingly should you wish to proceed.
A direct update will be provided shortly, and a consultant will follow up to assist further and ensure this matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
BG
Bernice G's updateReviewer Update
30 Apr 2026, 14:54Dear Sibonisile.
My service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure my connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with my line.
When I haven't even received one call from metro fiber!!! Please advise me how many days will i have to wait for any service delivery?
This is absolutely unacceptable 😤
My service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure my connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with my line.
When I haven't even received one call from metro fiber!!! Please advise me how many days will i have to wait for any service delivery?
This is absolutely unacceptable 😤
BG
Bernice G's update30 Apr 2026, 14:54
Reviewer Update
Dear Sibonisile.
My service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure my connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with my line.
When I haven't even received one call from metro fiber!!! Please advise me how many days will i have to wait for any service delivery?
This is absolutely unacceptable 😤
My service has been escalated for urgent investigation to determine what occurred during the recent technician visit and to ensure my connection is properly restored and secured. The field team has been alerted to prioritise this and prevent any further interference with my line.
When I haven't even received one call from metro fiber!!! Please advise me how many days will i have to wait for any service delivery?
This is absolutely unacceptable 😤
MetroFibre Networx's replyOfficial
30 Apr 2026, 15:01Thank you for your message.
I understand your concern regarding the lack of communication and the delay in service restoration. This situation is understandably frustrating, especially after being advised that the matter was escalated.
Our technical team is currently on-site addressing the issue. It has been identified as a broader network fault rather than an isolated problem affecting only your line, which is why additional resources have been deployed to resolve it as quickly and effectively as possible.
Work is actively in progress, and while an exact resolution time cannot be confirmed at this stage, the matter is being treated with urgency to restore your service without further delay.We will ensure that you are kept informed moving forward. Your feedback regarding the lack of communication is noted and is being addressed internally.
I understand your concern regarding the lack of communication and the delay in service restoration. This situation is understandably frustrating, especially after being advised that the matter was escalated.
Our technical team is currently on-site addressing the issue. It has been identified as a broader network fault rather than an isolated problem affecting only your line, which is why additional resources have been deployed to resolve it as quickly and effectively as possible.
Work is actively in progress, and while an exact resolution time cannot be confirmed at this stage, the matter is being treated with urgency to restore your service without further delay.We will ensure that you are kept informed moving forward. Your feedback regarding the lack of communication is noted and is being addressed internally.
MetroFibre Networx's reply30 Apr 2026, 15:01
Official
Thank you for your message.
I understand your concern regarding the lack of communication and the delay in service restoration. This situation is understandably frustrating, especially after being advised that the matter was escalated.
Our technical team is currently on-site addressing the issue. It has been identified as a broader network fault rather than an isolated problem affecting only your line, which is why additional resources have been deployed to resolve it as quickly and effectively as possible.
Work is actively in progress, and while an exact resolution time cannot be confirmed at this stage, the matter is being treated with urgency to restore your service without further delay.We will ensure that you are kept informed moving forward. Your feedback regarding the lack of communication is noted and is being addressed internally.
I understand your concern regarding the lack of communication and the delay in service restoration. This situation is understandably frustrating, especially after being advised that the matter was escalated.
Our technical team is currently on-site addressing the issue. It has been identified as a broader network fault rather than an isolated problem affecting only your line, which is why additional resources have been deployed to resolve it as quickly and effectively as possible.
Work is actively in progress, and while an exact resolution time cannot be confirmed at this stage, the matter is being treated with urgency to restore your service without further delay.We will ensure that you are kept informed moving forward. Your feedback regarding the lack of communication is noted and is being addressed internally.
BG
Bernice G's updateReviewer Update
01 May 2026, 10:13Stop lying does metro fiber think its customers are stupid? come on please don't insult my intelligence. Since you're technicians caused this issue on Wednesday not one single technician was on site unless metro fiber makes use of casper the friendly ghost. It is always excuses after excuses and the paying customers have to do without service that they pay for mind you!!!! But since the estimated time of service restoration can not be given because of whether because that is the latest excuse today then I guess metro fiber won't mind there hardware that was installed in my house being damaged on my pavement. I'm done now on my way to the bank to cancel my debit order im so done with this ****. I will find another provider that does actually give a customer service that they are paying for. Dont even waste your precious time replying to this im done with the lies.
BG
Bernice G's update01 May 2026, 10:13
Reviewer Update
Stop lying does metro fiber think its customers are stupid? come on please don't insult my intelligence. Since you're technicians caused this issue on Wednesday not one single technician was on site unless metro fiber makes use of casper the friendly ghost. It is always excuses after excuses and the paying customers have to do without service that they pay for mind you!!!! But since the estimated time of service restoration can not be given because of whether because that is the latest excuse today then I guess metro fiber won't mind there hardware that was installed in my house being damaged on my pavement. I'm done now on my way to the bank to cancel my debit order im so done with this ****. I will find another provider that does actually give a customer service that they are paying for. Dont even waste your precious time replying to this im done with the lies.