hH
heverett H
1 reviews | Active since Jan 2017
05 Nov 2024, 13:43
Does MFN have an accounts department or are they just robots?
I have been trying to change my banking details for my debit order since the 20th May with no luck and MFN continue to debit the wrong bank account. I have logged several cases, sent the change of bank forms 2 or 3 times and it still has not been done despite acknowledgement from MFN that it has been updated. When I phone, I am put on hold for anything up to 20 minutes until I get cut off. It seems like it is physically impossible to speak to someone in accounts. I am out of options.
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MetroFibre Networx's replyOfficial
05 Nov 2024, 14:35Dear Heidi,
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced due to the delay in updating your banking details. We understand how important this matter is, and we deeply regret any distress this has caused, especially given the repeated attempts you’ve made to resolve the issue.
We have escalated your query to our Finance department with high priority. Our team has been instructed to expedite the process to ensure your banking details are updated without further delay. We are committed to resolving this issue as quickly as possible and will follow up to confirm once the changes have been successfully implemented.
We acknowledge the difficulty you faced in reaching our accounts team and the extensive hold times, and we apologize for this as well. Your feedback is invaluable and will be used to improve our processes to better serve you and other customers in the future.
Thank you for your patience and understanding. We will keep you updated on the progress and ensure that your issue is resolved to your satisfaction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced due to the delay in updating your banking details. We understand how important this matter is, and we deeply regret any distress this has caused, especially given the repeated attempts you’ve made to resolve the issue.
We have escalated your query to our Finance department with high priority. Our team has been instructed to expedite the process to ensure your banking details are updated without further delay. We are committed to resolving this issue as quickly as possible and will follow up to confirm once the changes have been successfully implemented.
We acknowledge the difficulty you faced in reaching our accounts team and the extensive hold times, and we apologize for this as well. Your feedback is invaluable and will be used to improve our processes to better serve you and other customers in the future.
Thank you for your patience and understanding. We will keep you updated on the progress and ensure that your issue is resolved to your satisfaction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Nov 2024, 14:35
Official
Dear Heidi,
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced due to the delay in updating your banking details. We understand how important this matter is, and we deeply regret any distress this has caused, especially given the repeated attempts you’ve made to resolve the issue.
We have escalated your query to our Finance department with high priority. Our team has been instructed to expedite the process to ensure your banking details are updated without further delay. We are committed to resolving this issue as quickly as possible and will follow up to confirm once the changes have been successfully implemented.
We acknowledge the difficulty you faced in reaching our accounts team and the extensive hold times, and we apologize for this as well. Your feedback is invaluable and will be used to improve our processes to better serve you and other customers in the future.
Thank you for your patience and understanding. We will keep you updated on the progress and ensure that your issue is resolved to your satisfaction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced due to the delay in updating your banking details. We understand how important this matter is, and we deeply regret any distress this has caused, especially given the repeated attempts you’ve made to resolve the issue.
We have escalated your query to our Finance department with high priority. Our team has been instructed to expedite the process to ensure your banking details are updated without further delay. We are committed to resolving this issue as quickly as possible and will follow up to confirm once the changes have been successfully implemented.
We acknowledge the difficulty you faced in reaching our accounts team and the extensive hold times, and we apologize for this as well. Your feedback is invaluable and will be used to improve our processes to better serve you and other customers in the future.
Thank you for your patience and understanding. We will keep you updated on the progress and ensure that your issue is resolved to your satisfaction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations