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FS
Ferdi S

1 reviews | Active since Sept 2025

05 May 2026, 17:39

Do yourself a favour: go with another provider. Stay away — this service is unreliable, expensive, and simply not worth it.

What a horrible experience. After countless accounts and a long subscription, MetroFibre has proven to be a company where you lose money, patience, and receive zero service.

I’ve been logging the same ticket since 2025/10/28. They replaced the router, and since then the process has been the same: they call, ask me to open a link and test the network, acknowledge that it’s slow, promise escalation… and then two days later the ticket is closed with no resolution.

Trying to call them is just as frustrating — you sit on hold hearing “your call is important to us” while nothing actually gets done. And don’t even get me started on the tracking AI system they’re using — it clearly isn’t helping.

Instead of rolling out new systems, fix the current problems. I’m getting 33 Mbps on a 250 Mbps line, with constant disconnections.

Do yourself a favour: go with another provider. Stay away — this service is unreliable, expensive, and simply not worth it.

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply05 May 2026, 17:54
Official
Dear Ferdi Snyman

Thank you for taking the time to share your detailed feedback.

We acknowledge the ongoing connectivity challenges you have experienced, including the repeated troubleshooting attempts, speed concerns, and unresolved ticket history. This level of service is not aligned with the standard we aim to deliver.

Your concerns have been escalated to the relevant technical and support management teams for urgent review. The long-standing nature of this issue is being treated as a priority to ensure a full investigation is conducted into the root cause and previous resolution attempts.

We also take note of your experience with our support processes and systems, including call handling and automated troubleshooting tools. This feedback has been recorded and escalated for internal review to improve service effectiveness.

We appreciate the opportunity to address this matter and will provide updates as soon as feedback is received from the technical team.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

FS
Ferdi S's update05 May 2026, 18:12
Reviewer Update
Unresolved and Repetitive Responses
This is such a generic response — it’s exactly the same as the previous one.
Why is there no real action being taken? Instead of sending repeated scripted replies, why doesn’t someone actually leave the keyboard, investigate the issue properly, and resolve the problem?
I’ve been dealing with this for an extended period, and I’m not seeing any meaningful progress — only repeated responses with no resolution. This is extremely frustrating and unacceptable.
I expect this matter to be handled urgently, with a proper investigation and a clear solution provided.
FS
Ferdi S's update05 May 2026, 18:14
Reviewer Update
Just to show.
MetroFibre Networx’s reply
30 Oct 2025 at 19:08
Dear Ferdi

Thank you for bringing your experience to our attention.

We have noted your feedback and sincerely understand the frustration caused by the ongoing connectivity and speed issues you’ve experienced. Please accept our apologies for the inconvenience this has caused.

Your query has been escalated to our WiFi/LAN Department for urgent assistance. We will continue to monitor the progress of the query closely and provide you with feedback to ensure the matter is resolved as soon as possible.

We truly appreciate your patience and understanding while we work to restore your service to full functionality.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations