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nonhlanhla D
1 reviews | Active since Nov 2025
19 Nov 2025, 06:45
Do Not Use Metrofibre, TERRIBLE SERVICE, they will suspend your service even when you have paid
DO NOT USE METROFIBRE, TERRIBLE SERVICE PROVIDER THEY WILL SUSPEND YOUR SERVICE WHENEVER THEY WANT TO EVEN WHEN YOU MADE YOUR PAYMENT
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Replies (1)
MetroFibre Networx's replyOfficial
19 Nov 2025, 08:13Dear Nonhlanhla,
Thank you for reaching out and for taking the time to share your experience with us. We appreciate you bringing your billing concerns to our attention and for the opportunity to review your complaint and work toward a resolution that meets your expectations.
Your feedback regarding the service suspension and payment allocation has been noted and escalated to the relevant teams for investigation. We are currently assessing the details on your account to ensure the matter is fully addressed.
We will be in touch shortly with further feedback and to assist with the next steps.
Thank you for engaging with us.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to share your experience with us. We appreciate you bringing your billing concerns to our attention and for the opportunity to review your complaint and work toward a resolution that meets your expectations.
Your feedback regarding the service suspension and payment allocation has been noted and escalated to the relevant teams for investigation. We are currently assessing the details on your account to ensure the matter is fully addressed.
We will be in touch shortly with further feedback and to assist with the next steps.
Thank you for engaging with us.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Nov 2025, 08:13
Official
Dear Nonhlanhla,
Thank you for reaching out and for taking the time to share your experience with us. We appreciate you bringing your billing concerns to our attention and for the opportunity to review your complaint and work toward a resolution that meets your expectations.
Your feedback regarding the service suspension and payment allocation has been noted and escalated to the relevant teams for investigation. We are currently assessing the details on your account to ensure the matter is fully addressed.
We will be in touch shortly with further feedback and to assist with the next steps.
Thank you for engaging with us.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to share your experience with us. We appreciate you bringing your billing concerns to our attention and for the opportunity to review your complaint and work toward a resolution that meets your expectations.
Your feedback regarding the service suspension and payment allocation has been noted and escalated to the relevant teams for investigation. We are currently assessing the details on your account to ensure the matter is fully addressed.
We will be in touch shortly with further feedback and to assist with the next steps.
Thank you for engaging with us.
Best regards,
Marilize
MetroFibre Complaints & Escalations