nL
nic L

1 reviews | Active since Nov 2011

14 Jun 2018, 09:36

do not use metrofibre as your fibre to home

your service is more shocking this week than last month. do you have a technical department ? it just rings and rings and rings, i usually have to get hold of a sales person to log a fault.... today someone picked up and told me to hold on, no hello nothing, just "hold on" after 5 minutes and i stopped holding and now typing this. as i have said this before on this forum and plenty other forums, complexes or new complexes must not go with this metrofibre, they do not have a support department. your internet will be more down than up. your speeds will be shocking, its all together a useless company and the service they provide is so poor its pathetic.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply14 Nov 2018, 11:51
Official
 
Good Morning,

We would like to follow up if you are still experiencing connectivity issues with your fibre line?

If so, please email *** and include the account holders full name, physical address and technical support ticket numbers in order for us to investigate.

Kind regards
The MetroFibre Team