J-PK
Jeane - Philip Kearney
1 reviews | Active since Aug 2011
31 Aug 2025, 07:26
Do Not Use Metrofibre as a provider.
I have no internet connection for the past 4 days, customer service is disgusting and no communication on what the issue is, when will repairs take place, it is just shocking and i have never experienced customer service on this level, they are worse than DSTV and that says it all. When I signed up, they were very helpful because they want your money, when they can't provide you with the service that you pay for, you won't hear a thing. For anyone wanting to use Metrofibre as a provider, take this as a warning and save yourself the unnecessary frustration and drama.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
31 Aug 2025, 08:30Dear Jeane,
Thank you for reaching out to us and for sharing your experience. We have attempted to contact you telephonically in order to obtain your accountholder details, as we have been unable to locate your service with the information provided in your complaint. Unfortunately, we have not been successful.
We will therefore be in further contact with you via email to request your details so that we can assist you accordingly.
Best regards,
MetroFibre Complaints & Escalations
Thank you for reaching out to us and for sharing your experience. We have attempted to contact you telephonically in order to obtain your accountholder details, as we have been unable to locate your service with the information provided in your complaint. Unfortunately, we have not been successful.
We will therefore be in further contact with you via email to request your details so that we can assist you accordingly.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Aug 2025, 08:30
Official
Dear Jeane,
Thank you for reaching out to us and for sharing your experience. We have attempted to contact you telephonically in order to obtain your accountholder details, as we have been unable to locate your service with the information provided in your complaint. Unfortunately, we have not been successful.
We will therefore be in further contact with you via email to request your details so that we can assist you accordingly.
Best regards,
MetroFibre Complaints & Escalations
Thank you for reaching out to us and for sharing your experience. We have attempted to contact you telephonically in order to obtain your accountholder details, as we have been unable to locate your service with the information provided in your complaint. Unfortunately, we have not been successful.
We will therefore be in further contact with you via email to request your details so that we can assist you accordingly.
Best regards,
MetroFibre Complaints & Escalations
J-PK
Jeane - Philip Kearney's updateReviewer Update
31 Aug 2025, 09:25Utter nonsense, I have sent more than 10 emails no response, the customer care agent phones me with an attitude, then reply as if Metrofibre is actually trying to do something....no email received from this customer care agent!!!
J-PK
Jeane - Philip Kearney's update31 Aug 2025, 09:25
Reviewer Update
Utter nonsense, I have sent more than 10 emails no response, the customer care agent phones me with an attitude, then reply as if Metrofibre is actually trying to do something....no email received from this customer care agent!!!
MetroFibre Networx's replyOfficial
31 Aug 2025, 09:46Dear Jeane,
Please be advised that your existing fault ticket 910587 remains open and in progress. We have further escalated the matter to the relevant management team for urgent attention.
We will continue to keep you updated on the progress of the resolution. Thank you for your patience and cooperation as we work to restore your service.
Best regards,
MetroFibre Complaints & Escalations
Please be advised that your existing fault ticket 910587 remains open and in progress. We have further escalated the matter to the relevant management team for urgent attention.
We will continue to keep you updated on the progress of the resolution. Thank you for your patience and cooperation as we work to restore your service.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Aug 2025, 09:46
Official
Dear Jeane,
Please be advised that your existing fault ticket 910587 remains open and in progress. We have further escalated the matter to the relevant management team for urgent attention.
We will continue to keep you updated on the progress of the resolution. Thank you for your patience and cooperation as we work to restore your service.
Best regards,
MetroFibre Complaints & Escalations
Please be advised that your existing fault ticket 910587 remains open and in progress. We have further escalated the matter to the relevant management team for urgent attention.
We will continue to keep you updated on the progress of the resolution. Thank you for your patience and cooperation as we work to restore your service.
Best regards,
MetroFibre Complaints & Escalations