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Abongile N
1 reviews | Active since Feb 2019
03 Oct 2025, 14:57
Do not use Metrofibre
I have been awaiting a call back from Metrofibre Go with regards to my wifi installation, a process I started over a week or 2 ago for efficiency and I m being given the run around with no clear answer or assistance. This has occurred for the last 3-4 days. I would not recommend them.
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MetroFibre Networx's replyOfficial
03 Oct 2025, 15:20Dear Abongile Ngoqo
Thank you for bringing this to our attention. We completely understand how frustrating this experience must have been, especially after taking proactive steps to ensure a smooth installation.
What you've described is not the level of service we aim to provide. Your feedback has been escalated to the relevant team for urgent follow-up, and we’re committed to resolving this matter as efficiently as possible.
We appreciate your patience, and we’ll be in touch shortly with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We completely understand how frustrating this experience must have been, especially after taking proactive steps to ensure a smooth installation.
What you've described is not the level of service we aim to provide. Your feedback has been escalated to the relevant team for urgent follow-up, and we’re committed to resolving this matter as efficiently as possible.
We appreciate your patience, and we’ll be in touch shortly with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Oct 2025, 15:20
Official
Dear Abongile Ngoqo
Thank you for bringing this to our attention. We completely understand how frustrating this experience must have been, especially after taking proactive steps to ensure a smooth installation.
What you've described is not the level of service we aim to provide. Your feedback has been escalated to the relevant team for urgent follow-up, and we’re committed to resolving this matter as efficiently as possible.
We appreciate your patience, and we’ll be in touch shortly with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We completely understand how frustrating this experience must have been, especially after taking proactive steps to ensure a smooth installation.
What you've described is not the level of service we aim to provide. Your feedback has been escalated to the relevant team for urgent follow-up, and we’re committed to resolving this matter as efficiently as possible.
We appreciate your patience, and we’ll be in touch shortly with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations