JA
Jared A
1 reviews | Active since May 2026
06 May 2026, 14:31
Do not use Metrofiber
This company is absolutely useless, support is useless, and if you try to speak to someone they put you though to an AI agent. Useless company wouldn’t suggest it to anyone.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
06 May 2026, 14:40Dear Jared Amos
Thank you for taking the time to share your experience. We understand how frustrating it must have been not being able to reach the level of support you expected, especially when trying to speak to a representative directly.
Your feedback regarding our support channels and overall service has been noted, and it’s being taken seriously. This is not the standard of service we aim to provide, and we are actively reviewing how we can improve both accessibility and responsiveness for our clients.
We would value the opportunity to address your concerns more effectively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand how frustrating it must have been not being able to reach the level of support you expected, especially when trying to speak to a representative directly.
Your feedback regarding our support channels and overall service has been noted, and it’s being taken seriously. This is not the standard of service we aim to provide, and we are actively reviewing how we can improve both accessibility and responsiveness for our clients.
We would value the opportunity to address your concerns more effectively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 May 2026, 14:40
Official
Dear Jared Amos
Thank you for taking the time to share your experience. We understand how frustrating it must have been not being able to reach the level of support you expected, especially when trying to speak to a representative directly.
Your feedback regarding our support channels and overall service has been noted, and it’s being taken seriously. This is not the standard of service we aim to provide, and we are actively reviewing how we can improve both accessibility and responsiveness for our clients.
We would value the opportunity to address your concerns more effectively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand how frustrating it must have been not being able to reach the level of support you expected, especially when trying to speak to a representative directly.
Your feedback regarding our support channels and overall service has been noted, and it’s being taken seriously. This is not the standard of service we aim to provide, and we are actively reviewing how we can improve both accessibility and responsiveness for our clients.
We would value the opportunity to address your concerns more effectively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
JA
Jared A's updateReviewer Update
06 May 2026, 14:43Can i please speak to someone who can help me please? Because If i have to phone your support department again and get the same service i am going to go to your offices and wait for someone to help me because what happened on the phone is disgusting
JA
Jared A's update06 May 2026, 14:43
Reviewer Update
Can i please speak to someone who can help me please? Because If i have to phone your support department again and get the same service i am going to go to your offices and wait for someone to help me because what happened on the phone is disgusting
MetroFibre Networx's replyOfficial
06 May 2026, 14:45 We have sent you an email. Kindly respond to the email, and we will gladly assist you.
MetroFibre Networx's reply06 May 2026, 14:45
Official
We have sent you an email. Kindly respond to the email, and we will gladly assist you.
JA
Jared A's updateReviewer Update
06 May 2026, 14:48I don’t see your email, so I will see you on your offices after which I will leave another review of this horrible service!
JA
Jared A's update06 May 2026, 14:48
Reviewer Update
I don’t see your email, so I will see you on your offices after which I will leave another review of this horrible service!
JA
Jared A's updateReviewer Update
07 May 2026, 09:27I come again, this company is horrible, horrible service, and full of lies, DO NOT USE THEM AT ALL!
JA
Jared A's update07 May 2026, 09:27
Reviewer Update
I come again, this company is horrible, horrible service, and full of lies, DO NOT USE THEM AT ALL!
MetroFibre Networx's replyOfficial
07 May 2026, 16:09We have sent you an email. Kindly respond to the email, and we will gladly assist you.
MetroFibre Networx's reply07 May 2026, 16:09
Official
We have sent you an email. Kindly respond to the email, and we will gladly assist you.