JJ
Jeff J
1 reviews | Active since Nov 2023
08 Nov 2023, 07:50
DO NOT U SE METROFIBRE IF YOU WANT RELIABLE FIBRE AND GREAT SERVICE
Metrofibre is the worst company to deal with. IF YOU HAVE AN ALTERNATIVE DO NOT USE METROFIBRE! Their fibre lines will have issues and you will have to beg them to help you like it's your fault. The agents are rude and have not etiquette, a lot of them hang up the phone on you. Too many *********** people who don't know what's going on have been hired to work there. When the agents can't answer your question, no onee else can and no one else will. Multiple times I've requested to speak with a supervisor or a manger and I have not had contact with 1. This makes me question if Metrofibre even has leadership teams, and if they do why are they not putting in effort to assure the quality performance of their teams or to at least make sure that some customers questions could be answered. I work in customer service as well and seeing the state of this company's team I feel like it's run by a 3 year old. Throughout my 3 outages, communication has been scarce. I've even been to the offices to try and sort this out. To the point where I almost lost my job. I don't kn ow what else this company wants. Absolute garbage
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Replies (2)
MetroFibre Networx's replyOfficial
08 Nov 2023, 13:56Dear Jeff
We regret to hear about the difficulties you've encountered with your MetroFibre experience, and we genuinely apologize for the inconvenience and frustration this has caused you. Your feedback is valuable to us, and we are committed to addressing your concerns and seeking resolution.
First and foremost, we are deeply sorry that you've had to navigate issues with your fiber connectivity, and we acknowledge that it has not been a smooth experience for you. We understand how vital a reliable internet connection is, and we are dedicated to making sure your concerns are addressed promptly.
We take your comments about our customer support team very seriously, and we apologize if you've had any negative interactions with our agents. This is not the level of service we aspire to provide. Your feedback has been noted, and we will take appropriate measures to ensure that our agents are more attentive, courteous, and well-equipped to assist you in the future.
We understand that consistent and transparent communication is vital during service interruptions, and we apologize if you have felt that this aspect has been lacking. We will work diligently to enhance our communication procedures to ensure that you are better informed during outages.
Lastly, we want to express our sincere apologies for any personal or professional stress you may have encountered due to these issues. Our aim is to provide you with a reliable and hassle-free service, and we will strive to make this right for you.
We are determined to resolve your issues and ensure that you receive the high-quality service you deserve. Please rest assured that your concerns have been escalated to our management team, who will be reviewing your case and taking appropriate actions to improve your experience.
Thank you for your patience and for giving us the opportunity to address your concerns. We are committed to improving your experience with MetroFibre and making sure your future interactions are much more positive.
Best Wishes
Marilize
We regret to hear about the difficulties you've encountered with your MetroFibre experience, and we genuinely apologize for the inconvenience and frustration this has caused you. Your feedback is valuable to us, and we are committed to addressing your concerns and seeking resolution.
First and foremost, we are deeply sorry that you've had to navigate issues with your fiber connectivity, and we acknowledge that it has not been a smooth experience for you. We understand how vital a reliable internet connection is, and we are dedicated to making sure your concerns are addressed promptly.
We take your comments about our customer support team very seriously, and we apologize if you've had any negative interactions with our agents. This is not the level of service we aspire to provide. Your feedback has been noted, and we will take appropriate measures to ensure that our agents are more attentive, courteous, and well-equipped to assist you in the future.
We understand that consistent and transparent communication is vital during service interruptions, and we apologize if you have felt that this aspect has been lacking. We will work diligently to enhance our communication procedures to ensure that you are better informed during outages.
Lastly, we want to express our sincere apologies for any personal or professional stress you may have encountered due to these issues. Our aim is to provide you with a reliable and hassle-free service, and we will strive to make this right for you.
We are determined to resolve your issues and ensure that you receive the high-quality service you deserve. Please rest assured that your concerns have been escalated to our management team, who will be reviewing your case and taking appropriate actions to improve your experience.
Thank you for your patience and for giving us the opportunity to address your concerns. We are committed to improving your experience with MetroFibre and making sure your future interactions are much more positive.
Best Wishes
Marilize
MetroFibre Networx's reply08 Nov 2023, 13:56
Official
Dear Jeff
We regret to hear about the difficulties you've encountered with your MetroFibre experience, and we genuinely apologize for the inconvenience and frustration this has caused you. Your feedback is valuable to us, and we are committed to addressing your concerns and seeking resolution.
First and foremost, we are deeply sorry that you've had to navigate issues with your fiber connectivity, and we acknowledge that it has not been a smooth experience for you. We understand how vital a reliable internet connection is, and we are dedicated to making sure your concerns are addressed promptly.
We take your comments about our customer support team very seriously, and we apologize if you've had any negative interactions with our agents. This is not the level of service we aspire to provide. Your feedback has been noted, and we will take appropriate measures to ensure that our agents are more attentive, courteous, and well-equipped to assist you in the future.
We understand that consistent and transparent communication is vital during service interruptions, and we apologize if you have felt that this aspect has been lacking. We will work diligently to enhance our communication procedures to ensure that you are better informed during outages.
Lastly, we want to express our sincere apologies for any personal or professional stress you may have encountered due to these issues. Our aim is to provide you with a reliable and hassle-free service, and we will strive to make this right for you.
We are determined to resolve your issues and ensure that you receive the high-quality service you deserve. Please rest assured that your concerns have been escalated to our management team, who will be reviewing your case and taking appropriate actions to improve your experience.
Thank you for your patience and for giving us the opportunity to address your concerns. We are committed to improving your experience with MetroFibre and making sure your future interactions are much more positive.
Best Wishes
Marilize
We regret to hear about the difficulties you've encountered with your MetroFibre experience, and we genuinely apologize for the inconvenience and frustration this has caused you. Your feedback is valuable to us, and we are committed to addressing your concerns and seeking resolution.
First and foremost, we are deeply sorry that you've had to navigate issues with your fiber connectivity, and we acknowledge that it has not been a smooth experience for you. We understand how vital a reliable internet connection is, and we are dedicated to making sure your concerns are addressed promptly.
We take your comments about our customer support team very seriously, and we apologize if you've had any negative interactions with our agents. This is not the level of service we aspire to provide. Your feedback has been noted, and we will take appropriate measures to ensure that our agents are more attentive, courteous, and well-equipped to assist you in the future.
We understand that consistent and transparent communication is vital during service interruptions, and we apologize if you have felt that this aspect has been lacking. We will work diligently to enhance our communication procedures to ensure that you are better informed during outages.
Lastly, we want to express our sincere apologies for any personal or professional stress you may have encountered due to these issues. Our aim is to provide you with a reliable and hassle-free service, and we will strive to make this right for you.
We are determined to resolve your issues and ensure that you receive the high-quality service you deserve. Please rest assured that your concerns have been escalated to our management team, who will be reviewing your case and taking appropriate actions to improve your experience.
Thank you for your patience and for giving us the opportunity to address your concerns. We are committed to improving your experience with MetroFibre and making sure your future interactions are much more positive.
Best Wishes
Marilize
JJ
Jeff J's updateReviewer Update
10 Nov 2023, 14:41Even after your reply your agents continue to lie and say they will call me back. I've called more than 4 times a day for that past week. I'm about to lose my job and no one at Metrofibre cares. There's a technician who's working around my area who told me on Saturday 04 November that he is submitting a quote that Metrofibre has to approve. Metrofibre has not approved the quote till this day. Every agent I speak to says that tjey are subimtting the quote for approval. The next agent I speak to says the same thing. I keep requesting an email confirming what they are saying to me so I could submit it at work. No one sends me an email with those details. I really wish I had an alternative, but Metrofibre is the only acitve line in my area and they don't care. I'm not the cause of the outtage but I have to beg for assistance and feedback on a daily like I did something wrong. I don't know what the cause of the outtage is because when I ask no one can give me a straight answer. I don't know why I (the customer) am being inconvenienced and at risk of losing my job because Metrofibre won't approve a quote from a technician that THEY work with. This doesn't make sense. If I lose my job, I'll be forced to take legal action against Metrofibre for destroying my life. I HOPE THE WHOLE WORLD SEES MY POSTS. I'll post this on other public platforms as well because I really don't know what else to do.
JJ
Jeff J's update10 Nov 2023, 14:41
Reviewer Update
Even after your reply your agents continue to lie and say they will call me back. I've called more than 4 times a day for that past week. I'm about to lose my job and no one at Metrofibre cares. There's a technician who's working around my area who told me on Saturday 04 November that he is submitting a quote that Metrofibre has to approve. Metrofibre has not approved the quote till this day. Every agent I speak to says that tjey are subimtting the quote for approval. The next agent I speak to says the same thing. I keep requesting an email confirming what they are saying to me so I could submit it at work. No one sends me an email with those details. I really wish I had an alternative, but Metrofibre is the only acitve line in my area and they don't care. I'm not the cause of the outtage but I have to beg for assistance and feedback on a daily like I did something wrong. I don't know what the cause of the outtage is because when I ask no one can give me a straight answer. I don't know why I (the customer) am being inconvenienced and at risk of losing my job because Metrofibre won't approve a quote from a technician that THEY work with. This doesn't make sense. If I lose my job, I'll be forced to take legal action against Metrofibre for destroying my life. I HOPE THE WHOLE WORLD SEES MY POSTS. I'll post this on other public platforms as well because I really don't know what else to do.