PR
Paul R
1 reviews | Active since Jan 2017
08 Dec 2023, 18:44
Do not subscribe to Metrofiber
One star to many, pathetic service is a gross over rating. 4 weeks of escalations and promises from the NOC to help, just nothing.
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Replies (1)
MetroFibre Networx's replyOfficial
11 Dec 2023, 09:14Dear Paul
We regret to learn about the challenges you've faced, and we sincerely apologize for any inconvenience caused during the past weeks. Your feedback is invaluable, and we are committed to addressing your concerns promptly.
However, after conducting a preliminary review using the details provided, we were unable to locate your service information in our system. To expedite the resolution process, we kindly request you to provide us with additional details, including your account holder information.
Please expect an email from our dedicated complaints team, who will guide you through the process of providing the necessary details. Rest assured, we are determined to investigate and resolve your concerns as swiftly as possible.
We appreciate your patience and understanding during this time. If you have any immediate questions or concerns, please feel free to reach out to us.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Regards,
Marilize
We regret to learn about the challenges you've faced, and we sincerely apologize for any inconvenience caused during the past weeks. Your feedback is invaluable, and we are committed to addressing your concerns promptly.
However, after conducting a preliminary review using the details provided, we were unable to locate your service information in our system. To expedite the resolution process, we kindly request you to provide us with additional details, including your account holder information.
Please expect an email from our dedicated complaints team, who will guide you through the process of providing the necessary details. Rest assured, we are determined to investigate and resolve your concerns as swiftly as possible.
We appreciate your patience and understanding during this time. If you have any immediate questions or concerns, please feel free to reach out to us.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Regards,
Marilize
MetroFibre Networx's reply11 Dec 2023, 09:14
Official
Dear Paul
We regret to learn about the challenges you've faced, and we sincerely apologize for any inconvenience caused during the past weeks. Your feedback is invaluable, and we are committed to addressing your concerns promptly.
However, after conducting a preliminary review using the details provided, we were unable to locate your service information in our system. To expedite the resolution process, we kindly request you to provide us with additional details, including your account holder information.
Please expect an email from our dedicated complaints team, who will guide you through the process of providing the necessary details. Rest assured, we are determined to investigate and resolve your concerns as swiftly as possible.
We appreciate your patience and understanding during this time. If you have any immediate questions or concerns, please feel free to reach out to us.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Regards,
Marilize
We regret to learn about the challenges you've faced, and we sincerely apologize for any inconvenience caused during the past weeks. Your feedback is invaluable, and we are committed to addressing your concerns promptly.
However, after conducting a preliminary review using the details provided, we were unable to locate your service information in our system. To expedite the resolution process, we kindly request you to provide us with additional details, including your account holder information.
Please expect an email from our dedicated complaints team, who will guide you through the process of providing the necessary details. Rest assured, we are determined to investigate and resolve your concerns as swiftly as possible.
We appreciate your patience and understanding during this time. If you have any immediate questions or concerns, please feel free to reach out to us.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Regards,
Marilize