MM
Madelein M
1 reviews | Active since Sept 2017
10 Apr 2020, 08:56
Do not sign with Metrofibre
We have been without a connection for 2 days now. We phone and phone but we can't even get through to them. We reached 1 gentlemen yesterday confirming that our line is down, that he will dispatch a tech now to fix the situation. He also said that he will phone us back with feedback. Till now we have not received any correspondence from Metrofibre. We have logged a ticket as well.
I urge you to think twice in selecting Metrofibre as your ISP. It will be the biggest mistake of your life. We are also looking at another ISP that will actually take care of their clients.
The worst customer service ever!!!
Helpful (0)
Replies (2)0
Replies (2)MetroFibre Networx's replyOfficial
14 Apr 2020, 08:42Good Morning Madelein,
Thank you for your message!
I will escalate your problem to the relevant department and make sure it is attended to today. (If not yet solved)
Thank you for your patience and understanding.
Regards,
The MetroFibre Team
Thank you for your message!
I will escalate your problem to the relevant department and make sure it is attended to today. (If not yet solved)
Thank you for your patience and understanding.
Regards,
The MetroFibre Team
MetroFibre Networx's reply14 Apr 2020, 08:42
Official
Good Morning Madelein,
Thank you for your message!
I will escalate your problem to the relevant department and make sure it is attended to today. (If not yet solved)
Thank you for your patience and understanding.
Regards,
The MetroFibre Team
Thank you for your message!
I will escalate your problem to the relevant department and make sure it is attended to today. (If not yet solved)
Thank you for your patience and understanding.
Regards,
The MetroFibre Team
MetroFibre Networx's replyOfficial
14 Apr 2020, 08:43Madelein,
Please can you send us your contact details and Ticket Number please?
You can email *** or ***
Thank you
Please can you send us your contact details and Ticket Number please?
You can email *** or ***
Thank you
MetroFibre Networx's reply14 Apr 2020, 08:43
Official
Madelein,
Please can you send us your contact details and Ticket Number please?
You can email *** or ***
Thank you
Please can you send us your contact details and Ticket Number please?
You can email *** or ***
Thank you
