DO NOT SIGN WITH METRO FIBRE: POOR SPEED and LACK OF CUSTOMER SUPPORT

DO NOT SIGN UP WITH METRO FIBRE!!!!!

Shockingly poor service and customer care department.

I am highly disappointed and frustrated with Metro Fiber. i switched from Telkom to go directly with Metro fiber. Service is worse, i pay for a 75mbs line and was assured by their sales department and technician on installation that i would not suffer and buffering or slow speeds.. well from the start the speed is running between 5 and 10 mbs. i have tried to call a number of times,, it takes nothing less than 20 minutes if they answer the call . Further i have been fighting with them to correct my email address as i am not receiving invoices and statments .. i have been chasing this up for two months.. yesterday i was suspended due to no payment .. Customer service is so poor and one cannot speak to someone to sort it out. 4 occasions they indicted that my account details were updated only to find out they were not. Quite frankly the worst service provider i have ever dealt with.

I think its time to cancel.