SL
Sasha L
1 reviews | Active since Mar 2024
18 Apr 2024, 08:11
Do not sign up with metrofibre direct!
THIS IS THE 3RD HELLOPETER COMPLAINT! STILL MY ACCOUNT IS NOT RESOLVED. MY INTERNET IS BEING CUT AGAIN DUE TO "INARREARS" ERORR MADE BY THE FINANCE DEPARTMENT. THEY ARE ABSOLUTE IDIOTS WHO ARE COMPLETELY ***********. I AM NOW SPENDING MORE TIME ON THE PHONE, EMAILING AND POSTING THIS...HOW MUCH MORE TIME DO YOU NEED TO CORRECT MY ACCOUNT...IT HAS BEEN NOW 13 MONTHS....I NEED THE PERSON WHO RESPONDS TO THIS POST TO CALL ME AND YOUR DIRECTOR! USELESS!
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Replies (2)SL
Sasha L's updateReviewer Update
18 Apr 2024, 15:38ABSOLUTELY disgusting again...its been hours..i am yet to recieve a call. I have been on the line for an hour and a half and still assistance!
SL
Sasha L's update18 Apr 2024, 15:38
Reviewer Update
ABSOLUTELY disgusting again...its been hours..i am yet to recieve a call. I have been on the line for an hour and a half and still assistance!
MetroFibre Networx's replyOfficial
19 Apr 2024, 13:45Dear Sasha
We sincerely apologize for the ongoing frustration you've experienced with your account. Your feedback is essential to us, and we are actively working to address and resolve the concerns raised.
Upon reviewing your case, we have raised the matter with our finance team, and they are currently investigating the error regarding your account. Please be assured that we are committed to rectifying this issue as soon as possible to ensure uninterrupted service for you.
We understand the urgency of your situation and the inconvenience it has caused. Rest assured that we are prioritizing the resolution of your account and will keep you updated on any progress made.
In the meantime, we kindly request your continued patience and understanding as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the ongoing frustration you've experienced with your account. Your feedback is essential to us, and we are actively working to address and resolve the concerns raised.
Upon reviewing your case, we have raised the matter with our finance team, and they are currently investigating the error regarding your account. Please be assured that we are committed to rectifying this issue as soon as possible to ensure uninterrupted service for you.
We understand the urgency of your situation and the inconvenience it has caused. Rest assured that we are prioritizing the resolution of your account and will keep you updated on any progress made.
In the meantime, we kindly request your continued patience and understanding as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply19 Apr 2024, 13:45
Official
Dear Sasha
We sincerely apologize for the ongoing frustration you've experienced with your account. Your feedback is essential to us, and we are actively working to address and resolve the concerns raised.
Upon reviewing your case, we have raised the matter with our finance team, and they are currently investigating the error regarding your account. Please be assured that we are committed to rectifying this issue as soon as possible to ensure uninterrupted service for you.
We understand the urgency of your situation and the inconvenience it has caused. Rest assured that we are prioritizing the resolution of your account and will keep you updated on any progress made.
In the meantime, we kindly request your continued patience and understanding as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the ongoing frustration you've experienced with your account. Your feedback is essential to us, and we are actively working to address and resolve the concerns raised.
Upon reviewing your case, we have raised the matter with our finance team, and they are currently investigating the error regarding your account. Please be assured that we are committed to rectifying this issue as soon as possible to ensure uninterrupted service for you.
We understand the urgency of your situation and the inconvenience it has caused. Rest assured that we are prioritizing the resolution of your account and will keep you updated on any progress made.
In the meantime, we kindly request your continued patience and understanding as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Kind Regards
Marilize
MetroFibre Complaints