MT
Michelle T
1 reviews | Active since Aug 2020
07 May 2022, 09:10
DO NOT SETTLE FOR METRO FIBRE!!!!!!!!!!!
Constant service interruption. Absolutely shocking lack of service, never smooth sailing for more than 2 hours. Ref 168388 supposedly restored. What a load of horse ****e!!! Ref 168604 supposedly restored another load of horse ****e. To add to your shocking customer services skills or lack thereof you are not a member of ISPA and therefore not responsible to anybody for shody service!!
Helpful (0)
Replies (27)0
Replies (27)
MetroFibre Networx's replyOfficial
07 May 2022, 12:40Dear Michelle
Thank you for informing us
We are currently conducting an internal investigation and will escalate the issue to the relevant department for further assistance.
Kind Regards,
MetroFibre
Thank you for informing us
We are currently conducting an internal investigation and will escalate the issue to the relevant department for further assistance.
Kind Regards,
MetroFibre
MetroFibre Networx's reply07 May 2022, 12:40
Official
Dear Michelle
Thank you for informing us
We are currently conducting an internal investigation and will escalate the issue to the relevant department for further assistance.
Kind Regards,
MetroFibre
Thank you for informing us
We are currently conducting an internal investigation and will escalate the issue to the relevant department for further assistance.
Kind Regards,
MetroFibre
MT
Michelle T's updateReviewer Update
07 May 2022, 14:03A third reference has since been issued. Vandalising, the government or theft is always blamed. Strange then when Link Africa owned the line none of the above happened. What a feeble cop out!!
MT
Michelle T's update07 May 2022, 14:03
Reviewer Update
A third reference has since been issued. Vandalising, the government or theft is always blamed. Strange then when Link Africa owned the line none of the above happened. What a feeble cop out!!
MT
Oh that’s a huge relief!! If only I lived in Emalahleni!!
Now at least everyone who reads this post can see what we are dealing with!! My problem is in another province!! How pathetic Metro Fibre
Michelle T's updateReviewer Update
07 May 2022, 18:54Oh that’s a huge relief!! If only I lived in Emalahleni!!
Now at least everyone who reads this post can see what we are dealing with!! My problem is in another province!! How pathetic Metro Fibre
MT
Michelle T's update07 May 2022, 18:54
Reviewer Update
Oh that’s a huge relief!! If only I lived in Emalahleni!!
Now at least everyone who reads this post can see what we are dealing with!! My problem is in another province!! How pathetic Metro Fibre
MetroFibre Networx's replyOfficial
08 May 2022, 07:15Good day Michelle,
We sincerely apologise for the miscommunication. Please note that the tickets you provided us with are linked to an outage in Amanzimtoti.
We will provide an ETR on the matter as soon as we get feedback from our maintenance department.
Kind Regards
MetroFibre
We sincerely apologise for the miscommunication. Please note that the tickets you provided us with are linked to an outage in Amanzimtoti.
We will provide an ETR on the matter as soon as we get feedback from our maintenance department.
Kind Regards
MetroFibre
MetroFibre Networx's reply08 May 2022, 07:15
Official
Good day Michelle,
We sincerely apologise for the miscommunication. Please note that the tickets you provided us with are linked to an outage in Amanzimtoti.
We will provide an ETR on the matter as soon as we get feedback from our maintenance department.
Kind Regards
MetroFibre
We sincerely apologise for the miscommunication. Please note that the tickets you provided us with are linked to an outage in Amanzimtoti.
We will provide an ETR on the matter as soon as we get feedback from our maintenance department.
Kind Regards
MetroFibre
MT
Michelle T's updateReviewer Update
08 May 2022, 14:18And while you decide where Amanzimtoti is, we still have no fibre!!!
MT
Michelle T's update08 May 2022, 14:18
Reviewer Update
And while you decide where Amanzimtoti is, we still have no fibre!!!
MetroFibre Networx's replyOfficial
08 May 2022, 15:19Dear Michelle
Kindly note that we have followed up on the system and the relevant department and they have informed us that there are engineers currently in the area to resolve the issue.
Kind regards
Metrofibre
Kindly note that we have followed up on the system and the relevant department and they have informed us that there are engineers currently in the area to resolve the issue.
Kind regards
Metrofibre
MetroFibre Networx's reply08 May 2022, 15:19
Official
Dear Michelle
Kindly note that we have followed up on the system and the relevant department and they have informed us that there are engineers currently in the area to resolve the issue.
Kind regards
Metrofibre
Kindly note that we have followed up on the system and the relevant department and they have informed us that there are engineers currently in the area to resolve the issue.
Kind regards
Metrofibre
MT
Michelle T's updateReviewer Update
09 May 2022, 07:27Friday 6/5/22 at 13:32 we lost our fibre. Monday 9/5/22 07:26 still nothing! Your engineers must be camping wherever the problem is. It honestly cannot take this long to repair a fault. Will the government be blamed again for *****ing your equipment?
MT
Michelle T's update09 May 2022, 07:27
Reviewer Update
Friday 6/5/22 at 13:32 we lost our fibre. Monday 9/5/22 07:26 still nothing! Your engineers must be camping wherever the problem is. It honestly cannot take this long to repair a fault. Will the government be blamed again for *****ing your equipment?
MetroFibre Networx's replyOfficial
09 May 2022, 07:37Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
Kind regards
Metrofibre
MetroFibre Networx's reply09 May 2022, 07:37
Official
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
Kind regards
Metrofibre
MT
Michelle T's updateReviewer Update
09 May 2022, 16:06Another day later with absolutely no feedback!! ICASA will have to deal with this.
MT
Michelle T's update09 May 2022, 16:06
Reviewer Update
Another day later with absolutely no feedback!! ICASA will have to deal with this.
MetroFibre Networx's replyOfficial
09 May 2022, 16:17Dear Michelle
Kindly note that we have followed up with the relevant department and they have informed us that the engineers are on-site and trying to resolve the issue.
Please note that the matter is being prioritised and being followed up on to track progress.
Our agents will be in contact with you to provide you with an update as soon as we have more information.
Kind Regards,
MetroFibre
Kindly note that we have followed up with the relevant department and they have informed us that the engineers are on-site and trying to resolve the issue.
Please note that the matter is being prioritised and being followed up on to track progress.
Our agents will be in contact with you to provide you with an update as soon as we have more information.
Kind Regards,
MetroFibre
MetroFibre Networx's reply09 May 2022, 16:17
Official
Dear Michelle
Kindly note that we have followed up with the relevant department and they have informed us that the engineers are on-site and trying to resolve the issue.
Please note that the matter is being prioritised and being followed up on to track progress.
Our agents will be in contact with you to provide you with an update as soon as we have more information.
Kind Regards,
MetroFibre
Kindly note that we have followed up with the relevant department and they have informed us that the engineers are on-site and trying to resolve the issue.
Please note that the matter is being prioritised and being followed up on to track progress.
Our agents will be in contact with you to provide you with an update as soon as we have more information.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
09 May 2022, 17:11Dear Michelle
As discussed telephonically, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
As discussed, we have also sent you the email with the images of the break we received from the team on-site and we will keep you updated with all the newest feedback we receive from the maintenance department as they are working on it as a matter of priority.
We do apologise once again for the inconvenience caused.
Kind Regards,
MetroFibre
As discussed telephonically, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
As discussed, we have also sent you the email with the images of the break we received from the team on-site and we will keep you updated with all the newest feedback we receive from the maintenance department as they are working on it as a matter of priority.
We do apologise once again for the inconvenience caused.
Kind Regards,
MetroFibre
MetroFibre Networx's reply09 May 2022, 17:11
Official
Dear Michelle
As discussed telephonically, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
As discussed, we have also sent you the email with the images of the break we received from the team on-site and we will keep you updated with all the newest feedback we receive from the maintenance department as they are working on it as a matter of priority.
We do apologise once again for the inconvenience caused.
Kind Regards,
MetroFibre
As discussed telephonically, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
As discussed, we have also sent you the email with the images of the break we received from the team on-site and we will keep you updated with all the newest feedback we receive from the maintenance department as they are working on it as a matter of priority.
We do apologise once again for the inconvenience caused.
Kind Regards,
MetroFibre
MT
Michelle T's updateReviewer Update
10 May 2022, 11:35Day 5…..
MT
Michelle T's update10 May 2022, 11:35
Reviewer Update
Day 5…..
MT
Michelle T's updateReviewer Update
10 May 2022, 11:41No email received as promised but that’s likely with Metro
MT
Michelle T's update10 May 2022, 11:41
Reviewer Update
No email received as promised but that’s likely with Metro
MetroFibre Networx's replyOfficial
10 May 2022, 11:44Dear Michelle
Please note as communicated telephonically and via email yesterday, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
You will be contacted by our agents for any updates or as soon as the issue has been resolved.
Kind Regards,
MetroFibre
Please note as communicated telephonically and via email yesterday, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
You will be contacted by our agents for any updates or as soon as the issue has been resolved.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 May 2022, 11:44
Official
Dear Michelle
Please note as communicated telephonically and via email yesterday, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
You will be contacted by our agents for any updates or as soon as the issue has been resolved.
Kind Regards,
MetroFibre
Please note as communicated telephonically and via email yesterday, there is a massive trenching that is taking place in the Amanzimtoti area. Our technicians are still on site and our maintenance department is awaiting feedback from the team on site.
You will be contacted by our agents for any updates or as soon as the issue has been resolved.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
10 May 2022, 12:05Dear Michelle
Please note that an e-mail was sent to the e-mail address provided on this chat, as well as Mr Thompson's e-mail address.
Please provide us with an alternative e-mail address that we may e-mail you on should you have not received our emails.
Kind Regards,
MetroFibre
Please note that an e-mail was sent to the e-mail address provided on this chat, as well as Mr Thompson's e-mail address.
Please provide us with an alternative e-mail address that we may e-mail you on should you have not received our emails.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 May 2022, 12:05
Official
Dear Michelle
Please note that an e-mail was sent to the e-mail address provided on this chat, as well as Mr Thompson's e-mail address.
Please provide us with an alternative e-mail address that we may e-mail you on should you have not received our emails.
Kind Regards,
MetroFibre
Please note that an e-mail was sent to the e-mail address provided on this chat, as well as Mr Thompson's e-mail address.
Please provide us with an alternative e-mail address that we may e-mail you on should you have not received our emails.
Kind Regards,
MetroFibre
MT
Michelle T's updateReviewer Update
10 May 2022, 12:29Metro Fibre this is not good enough, what happens to the customers who pay for a service? Surely alternative arrangements should be made with fibre suppliers in the area? Or are we required to continue paying for a non existent service? The email address linked to this account is my only email address and I have not received anything from Metro Fibre.
MT
Michelle T's update10 May 2022, 12:29
Reviewer Update
Metro Fibre this is not good enough, what happens to the customers who pay for a service? Surely alternative arrangements should be made with fibre suppliers in the area? Or are we required to continue paying for a non existent service? The email address linked to this account is my only email address and I have not received anything from Metro Fibre.
MT
Michelle T's updateReviewer Update
10 May 2022, 12:34My husband has sent me the photos. These photos were taken directly across the road from me. I’ve just been all along that road and there is not one Metro fibre technician on site at all. Absolutely shocking, this will all go into my complaint to ICASA!
MT
Michelle T's update10 May 2022, 12:34
Reviewer Update
My husband has sent me the photos. These photos were taken directly across the road from me. I’ve just been all along that road and there is not one Metro fibre technician on site at all. Absolutely shocking, this will all go into my complaint to ICASA!
MetroFibre Networx's replyOfficial
10 May 2022, 12:55Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
Kind regards
Metrofibre
MetroFibre Networx's reply10 May 2022, 12:55
Official
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
Kind regards
Metrofibre
MT
Michelle T's updateReviewer Update
10 May 2022, 14:06Standard reply
MT
Michelle T's update10 May 2022, 14:06
Reviewer Update
Standard reply
MetroFibre Networx's replyOfficial
10 May 2022, 14:14Dear Michelle
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
MetroFibre Networx's reply10 May 2022, 14:14
Official
Dear Michelle
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind regards
Metrofibre
MT
Michelle T's updateReviewer Update
10 May 2022, 15:28Another standard reply. I waited 3 days for the last lot of feedback.
MT
Michelle T's update10 May 2022, 15:28
Reviewer Update
Another standard reply. I waited 3 days for the last lot of feedback.
MetroFibre Networx's replyOfficial
10 May 2022, 15:40Dear Michelle
We are following up but have had no updates thus far, once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
Metrofibre
We are following up but have had no updates thus far, once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
Metrofibre
MetroFibre Networx's reply10 May 2022, 15:40
Official
Dear Michelle
We are following up but have had no updates thus far, once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
Metrofibre
We are following up but have had no updates thus far, once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
Metrofibre
MT
Michelle T's updateReviewer Update
11 May 2022, 11:13Day 6 been out to the site where you claim the problem is and not one Metro Fibre Technician in sight. Loads of Telkom Liquid technicians telling me their trenching has nothing to do with the Metro outage!!!!
MT
Michelle T's update11 May 2022, 11:13
Reviewer Update
Day 6 been out to the site where you claim the problem is and not one Metro Fibre Technician in sight. Loads of Telkom Liquid technicians telling me their trenching has nothing to do with the Metro outage!!!!
MetroFibre Networx's replyOfficial
11 May 2022, 11:17Dear Michelle
We are following up with the technicians, but have had no updates thus far.
once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
MetroFibre
We are following up with the technicians, but have had no updates thus far.
once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
MetroFibre
MetroFibre Networx's reply11 May 2022, 11:17
Official
Dear Michelle
We are following up with the technicians, but have had no updates thus far.
once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
MetroFibre
We are following up with the technicians, but have had no updates thus far.
once we have received feedback we will relay the information to you.
Please note one of our agents will contact you to provide feedback.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
12 May 2022, 13:20Dear Michelle
Please note that the fibre services in Amanzimtoti have been restored.
Kindly be advised that we did reprovision the line and we can confirm that it is up and running from our side, with a DB reading of -19.708dBm.
Kind regards
The MetroFibre Team
Please note that the fibre services in Amanzimtoti have been restored.
Kindly be advised that we did reprovision the line and we can confirm that it is up and running from our side, with a DB reading of -19.708dBm.
Kind regards
The MetroFibre Team
MetroFibre Networx's reply12 May 2022, 13:20
Official
Dear Michelle
Please note that the fibre services in Amanzimtoti have been restored.
Kindly be advised that we did reprovision the line and we can confirm that it is up and running from our side, with a DB reading of -19.708dBm.
Kind regards
The MetroFibre Team
Please note that the fibre services in Amanzimtoti have been restored.
Kindly be advised that we did reprovision the line and we can confirm that it is up and running from our side, with a DB reading of -19.708dBm.
Kind regards
The MetroFibre Team
MT
Michelle T's updateReviewer Update
13 May 2022, 16:33Line is down yet again!! Absolute pathetic!!!
MT
Michelle T's update13 May 2022, 16:33
Reviewer Update
Line is down yet again!! Absolute pathetic!!!
MetroFibre Networx's replyOfficial
13 May 2022, 20:57Good day Michelle,
Kindly be informed that we are following up with our Network operations department to advise accordingly.
On our system your line shows up and running we will be in contact with you tomorrow to advise accordingly.
Kind Regards
MetroFibre
Kindly be informed that we are following up with our Network operations department to advise accordingly.
On our system your line shows up and running we will be in contact with you tomorrow to advise accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply13 May 2022, 20:57
Official
Good day Michelle,
Kindly be informed that we are following up with our Network operations department to advise accordingly.
On our system your line shows up and running we will be in contact with you tomorrow to advise accordingly.
Kind Regards
MetroFibre
Kindly be informed that we are following up with our Network operations department to advise accordingly.
On our system your line shows up and running we will be in contact with you tomorrow to advise accordingly.
Kind Regards
MetroFibre