GN
Gugu N
1 reviews | Active since Jan 2024
08 Apr 2026, 13:17
DO NOT GET AN ACCOUNT WITH METROFIBRE!!!!!
Metrofibre has been so *********** lately. I did a change of address for my fibre line and guess what? Web Africa allocated my account to a person called Richard. I have been fighting on a daily basis for this issue to be resolved yet Metrofibre has the decency to send me a billing invoice instead of rectifying the error. I have been on back and forth emails with Brian from Activations and Malie in Data Capturing. The team at Orders has been non responsive. DO NOT GET AN ACCOUNT WITH METROFIBRE!!!!!
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MetroFibre Networx's replyOfficial
08 Apr 2026, 13:26Dear Gugu Nkosi
Thank you for bringing this matter to our attention. We understand how concerning and frustrating this situation must be, especially given the ongoing back-and-forth without resolution.
Your query regarding the account allocation and billing has been noted, and we will be escalating this matter to the relevant department for urgent investigation and feedback.
We appreciate your patience while this is being addressed, and the team will work towards providing clarity and resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how concerning and frustrating this situation must be, especially given the ongoing back-and-forth without resolution.
Your query regarding the account allocation and billing has been noted, and we will be escalating this matter to the relevant department for urgent investigation and feedback.
We appreciate your patience while this is being addressed, and the team will work towards providing clarity and resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Apr 2026, 13:26
Official
Dear Gugu Nkosi
Thank you for bringing this matter to our attention. We understand how concerning and frustrating this situation must be, especially given the ongoing back-and-forth without resolution.
Your query regarding the account allocation and billing has been noted, and we will be escalating this matter to the relevant department for urgent investigation and feedback.
We appreciate your patience while this is being addressed, and the team will work towards providing clarity and resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how concerning and frustrating this situation must be, especially given the ongoing back-and-forth without resolution.
Your query regarding the account allocation and billing has been noted, and we will be escalating this matter to the relevant department for urgent investigation and feedback.
We appreciate your patience while this is being addressed, and the team will work towards providing clarity and resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations