JL
Jaydie L
1 reviews | Active since Oct 2011
07 Jul 2025, 12:35
DO NOT DO BUSINESS WITH METRO FIBRE
I have cancelled in 2022, but still there is outstanding fees on a statement that nobody can explain Now I'm getting threat from legal action If I phone nobody answers DO NOT DO BUSINESS WITH METRO FIBRE
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
07 Jul 2025, 12:46Dear Jaydie Leonard
Thank you for your message.
We understand your concerns regarding the outstanding balance and the cancellation request you mentioned. Your feedback has been noted, and we recognize the frustration this situation has caused.
To ensure a full review of your account and to assist with resolving this matter, we will be escalating your query to the relevant department. One of our team members will reach out with feedback as soon as possible.
We appreciate your engagement and look forward to resolving this issue constructively.
Kind regards,
Sibonisile
MetroFibre Escalations Team
Thank you for your message.
We understand your concerns regarding the outstanding balance and the cancellation request you mentioned. Your feedback has been noted, and we recognize the frustration this situation has caused.
To ensure a full review of your account and to assist with resolving this matter, we will be escalating your query to the relevant department. One of our team members will reach out with feedback as soon as possible.
We appreciate your engagement and look forward to resolving this issue constructively.
Kind regards,
Sibonisile
MetroFibre Escalations Team
MetroFibre Networx's reply07 Jul 2025, 12:46
Official
Dear Jaydie Leonard
Thank you for your message.
We understand your concerns regarding the outstanding balance and the cancellation request you mentioned. Your feedback has been noted, and we recognize the frustration this situation has caused.
To ensure a full review of your account and to assist with resolving this matter, we will be escalating your query to the relevant department. One of our team members will reach out with feedback as soon as possible.
We appreciate your engagement and look forward to resolving this issue constructively.
Kind regards,
Sibonisile
MetroFibre Escalations Team
Thank you for your message.
We understand your concerns regarding the outstanding balance and the cancellation request you mentioned. Your feedback has been noted, and we recognize the frustration this situation has caused.
To ensure a full review of your account and to assist with resolving this matter, we will be escalating your query to the relevant department. One of our team members will reach out with feedback as soon as possible.
We appreciate your engagement and look forward to resolving this issue constructively.
Kind regards,
Sibonisile
MetroFibre Escalations Team
JL
Jaydie L's updateReviewer Update
07 Jul 2025, 13:03Please Also refer to my Metrofibre review dated to
05 May 2022 at 12:07
05 May 2022 at 12:07
JL
Jaydie L's update07 Jul 2025, 13:03
Reviewer Update
Please Also refer to my Metrofibre review dated to
05 May 2022 at 12:07
05 May 2022 at 12:07
MetroFibre Networx's replyOfficial
08 Jul 2025, 10:31Noted
MetroFibre Networx's reply08 Jul 2025, 10:31
Official
Noted
JL
Jaydie L's updateReviewer Update
14 Jul 2025, 11:22Still no feedback, but the legal threats continuous!!!????
JL
Jaydie L's update14 Jul 2025, 11:22
Reviewer Update
Still no feedback, but the legal threats continuous!!!????
JL
Jaydie L's updateReviewer Update
16 Jul 2025, 09:25 Lodged another support ticket on 14/07/2025
Still no feedback
Please note your support ticket 841807 has been generated
Still no feedback
Please note your support ticket 841807 has been generated
JL
Jaydie L's update16 Jul 2025, 09:25
Reviewer Update
Lodged another support ticket on 14/07/2025
Still no feedback
Please note your support ticket 841807 has been generated
Still no feedback
Please note your support ticket 841807 has been generated
MetroFibre Networx's replyOfficial
16 Jul 2025, 09:32Ticket escalated 841807, thank you.
MetroFibre Networx's reply16 Jul 2025, 09:32
Official
Ticket escalated 841807, thank you.
JL
Jaydie L's updateReviewer Update
24 Jul 2025, 16:48Still no reply!!!
I have phoned the call center 17 times no, not once was I even connected to an operator
But still you are sending legal threats
This is ridiculous
I have phoned the call center 17 times no, not once was I even connected to an operator
But still you are sending legal threats
This is ridiculous
JL
Jaydie L's update24 Jul 2025, 16:48
Reviewer Update
Still no reply!!!
I have phoned the call center 17 times no, not once was I even connected to an operator
But still you are sending legal threats
This is ridiculous
I have phoned the call center 17 times no, not once was I even connected to an operator
But still you are sending legal threats
This is ridiculous