Distasteful Customer Service- no service after 22 days

Logged a ticket on 10 March regarding no service or broadband. Still, on the 1st of April, they are not able to fix this. The techs who are supposed to fix these issues mess me around and either don’t show up at all or they are very late. Cool Ideas (who I am contracted with) just responds with ‘We have followed up with MetroFibre’. On another note, I app**** to have the fibre termination point moved on 30 Jan. I was not able to get even a response to let me know that it has been approved until I logged a ticket with my provider, Cool Ideas, on 16 March. I have sent a formal complaint, that got ignored. I would stay far away from MetroFibre if you can. I have NEVER had such distasteful service and will ensure that, when I move in future, I do not live in an area where MetroFibre provides the only fibre infrastructure. I am still without service 22 days later.