Dissatisfied with services

Complaint Regarding Ticket Number 293819

Dear Metro Fibre Support Team,

I am writing to express my deep disappointment with the service we have received regarding ticket number 293819. Our business has been without internet connection for approximately 10 days now, and the lack of resolution is severely impacting our operations.

Despite numerous attempts to get assistance, we have been repeatedly transferred from one department to another without any substantive action being taken to resolve our issue. This constant redirection is not only frustrating but also unacceptable given the critical nature of our connectivity needs.

We urgently require either the dispatch of a technician to resolve the issue on-site or the provision of a new router to restore our internet service. The continued delay is costing us both time and money, and we cannot afford any further downtime.

I trust you will treat this matter with the urgency it deserves and provide a prompt resolution.