TN
Thabo N
1 reviews | Active since Apr 2019
04 Sept 2023, 11:21
Dissatisfied Metrofibre customer
Poor customer service and poor turnaround time to resolve issues.An outage Network issue which was reported last month about the connection in Kwa Thema is still not yet resolved by their Technicians and Technical Manager in the Area.It's a month now and they still Fault finding with no solution to the problem whatsoever.I regret the day i joined this Network to provide Internet Services to my home for Business purposes.After several Attempts to milk out information regarding the Outage i still hit a Brick wall with truth and honest response from their Call Centre and support Team.
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Thabo N's updateReviewer Update
04 Sept 2023, 14:36I have been promised this issue was to be resolved about a month ago till now we still stuck in Outage since 4 weeks ago,we passed a month since it started without any solution.I have been pushed from Pillar to post about this issue.
What's worse there's no turnaround time whatsoever but excuses for 4weeks and its ongoing till today,it,s annoying to say the least.POOR POOR Service.
What's worse there's no turnaround time whatsoever but excuses for 4weeks and its ongoing till today,it,s annoying to say the least.POOR POOR Service.
TN
Thabo N's update04 Sept 2023, 14:36
Reviewer Update
I have been promised this issue was to be resolved about a month ago till now we still stuck in Outage since 4 weeks ago,we passed a month since it started without any solution.I have been pushed from Pillar to post about this issue.
What's worse there's no turnaround time whatsoever but excuses for 4weeks and its ongoing till today,it,s annoying to say the least.POOR POOR Service.
What's worse there's no turnaround time whatsoever but excuses for 4weeks and its ongoing till today,it,s annoying to say the least.POOR POOR Service.