LM
LERATO M
1 reviews | Active since Feb 2026
11 Feb 2026, 13:36
Dissapointing service.
My home internet service has been down since for the last 3 weeks. i work from home and this has a negative impact on my job.It is almost impossible to get through the support desk and call backs dont work. Your turnaround time is unaccepatbable.
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MetroFibre Networx's replyOfficial
11 Feb 2026, 13:41Dear Lerato
Thank you for bringing this matter to our attention. We fully understand the severity of being without internet service for three weeks, especially when working from home and depending on stable connectivity for your livelihood.
Thank you for bringing this matter to our attention. We fully understand the severity of being without internet service for three weeks, especially when working from home and depending on stable connectivity for your livelihood.
The extended downtime and the difficulty you’ve experienced in reaching support are not acceptable and do not reflect the level of service we aim to provide. The impact this has had on your work and daily responsibilities is acknowledged.
Your case is being escalated as a priority to the relevant technical teams for urgent intervention. We are also reviewing the communication breakdown to ensure that you receive consistent updates going forward.
You will be contacted with feedback on the next steps and timelines as soon as confirmation is received. We remain committed to restoring your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Feb 2026, 13:41
Official
Dear Lerato
Thank you for bringing this matter to our attention. We fully understand the severity of being without internet service for three weeks, especially when working from home and depending on stable connectivity for your livelihood.
Thank you for bringing this matter to our attention. We fully understand the severity of being without internet service for three weeks, especially when working from home and depending on stable connectivity for your livelihood.
The extended downtime and the difficulty you’ve experienced in reaching support are not acceptable and do not reflect the level of service we aim to provide. The impact this has had on your work and daily responsibilities is acknowledged.
Your case is being escalated as a priority to the relevant technical teams for urgent intervention. We are also reviewing the communication breakdown to ensure that you receive consistent updates going forward.
You will be contacted with feedback on the next steps and timelines as soon as confirmation is received. We remain committed to restoring your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations