NB
Nathan B
1 reviews | Active since Apr 2026
02 Apr 2026, 16:31
Dissapointed
ZERO STARS !!! I have been struggling to get a hold of someone, ANYONE at metrofibre for more than a week to help my in law parents who have been without internet for A WHOLE MONTH.
Where all their emails have gone unanswered, all calls ignored or waiting on the line for someone to pick up their call until “Sue” answers and sets up a call back - nobody calls you back by the way !
Their communication is absolutely useless. Horrible and terribly slow service.
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Replies (1)
MetroFibre Networx's replyOfficial
02 Apr 2026, 17:12Dear Nathan,
Thank you for sharing your experience. We understand how frustrating it can be when connectivity is interrupted, especially for an extended period, and when attempts to reach support do not yield timely responses.
We have noted the service challenges your in-law parents are facing and have prioritised this matter for urgent investigation by our technical teams. We are actively working to address the outage and improve communication so that a resolution can be reached as quickly as possible.
Our team will be in touch to provide updates and assist with any further support required to restore their service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how frustrating it can be when connectivity is interrupted, especially for an extended period, and when attempts to reach support do not yield timely responses.
We have noted the service challenges your in-law parents are facing and have prioritised this matter for urgent investigation by our technical teams. We are actively working to address the outage and improve communication so that a resolution can be reached as quickly as possible.
Our team will be in touch to provide updates and assist with any further support required to restore their service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Apr 2026, 17:12
Official
Dear Nathan,
Thank you for sharing your experience. We understand how frustrating it can be when connectivity is interrupted, especially for an extended period, and when attempts to reach support do not yield timely responses.
We have noted the service challenges your in-law parents are facing and have prioritised this matter for urgent investigation by our technical teams. We are actively working to address the outage and improve communication so that a resolution can be reached as quickly as possible.
Our team will be in touch to provide updates and assist with any further support required to restore their service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how frustrating it can be when connectivity is interrupted, especially for an extended period, and when attempts to reach support do not yield timely responses.
We have noted the service challenges your in-law parents are facing and have prioritised this matter for urgent investigation by our technical teams. We are actively working to address the outage and improve communication so that a resolution can be reached as quickly as possible.
Our team will be in touch to provide updates and assist with any further support required to restore their service.
Best regards,
Marilize
MetroFibre Complaints & Escalations