Dissapointed

I am convinced that MetroFibre only cares about new entrants, and not about retaining existing client. I have been with MetroFibre for 3 years plus. I moved, and had to be reactivated. It has been 7 days, and I have not been activated at my new address. I have been told a technician is handling my issue and I will be called, but nothing. I don't know what to do anymore.