Disregard for clients

Metrofibre is very useless the reason I gave the 1 star is because the app would not allow me to give them a 0, they suspended My account today because somehow I can't pay on the 20th anymore via eft and I have been paying on the 20th ever since I joined them 2 and a half years ago. If it was a problem paying on the 20th they should have indicated from the beginning and not try to bully me into paying by debit order instead of eft. I have never skipped a payment ever since but their treatment is *******, I sent them a message on WhatsApp about the matter at 17h52 and ZH only attended to me at 21h18. I will be raising my concern with the relevant Ombudsman and social media platforms. I get paid on the 20th if you had a problem you should have raised it 2 and half years back then I wouldn't have done business with you.