DN
Dakalo N
1 reviews | Active since Apr 2018
03 Apr 2023, 20:05
Dispicable Service
I wish there was negative rating Metro Fiber's customer service is dispicable. I have been waiting for "2hrs" to lapse before my line is activated, mind you this was on Friday at 10am. Each consultant I speak to tells me a different story. The one thing they are good at is saying "We are sorry". It actually makes sense why their sales line is always free while their support line is always congested with 30+ minutes hold times🤦🏾♂️
Helpful (0)
Replies (2)0
Replies (2)DN
Dakalo N's updateReviewer Update
06 Apr 2023, 00:09Hi Marilize,
I appreciate your response but that wasn't my issue. Your staff informed us that they will activate the line on the same day that they installed in ONT and Router because they removed my previous ONT, which meant i didn't have service from my old ISP. From there 2hrs became 36hours of no contact from your side and constant calls from my side, followed by long wait period for the phone to be answered.
I also sent you an email, which either it is lost in your sales inbox (
***) or it was ignored.
I don't believe you really value us as client.
Regards,
I appreciate your response but that wasn't my issue. Your staff informed us that they will activate the line on the same day that they installed in ONT and Router because they removed my previous ONT, which meant i didn't have service from my old ISP. From there 2hrs became 36hours of no contact from your side and constant calls from my side, followed by long wait period for the phone to be answered.
I also sent you an email, which either it is lost in your sales inbox (
***) or it was ignored.
I don't believe you really value us as client.
Regards,
DN
Dakalo N's update06 Apr 2023, 00:09
Reviewer Update
Hi Marilize,
I appreciate your response but that wasn't my issue. Your staff informed us that they will activate the line on the same day that they installed in ONT and Router because they removed my previous ONT, which meant i didn't have service from my old ISP. From there 2hrs became 36hours of no contact from your side and constant calls from my side, followed by long wait period for the phone to be answered.
I also sent you an email, which either it is lost in your sales inbox (
***) or it was ignored.
I don't believe you really value us as client.
Regards,
I appreciate your response but that wasn't my issue. Your staff informed us that they will activate the line on the same day that they installed in ONT and Router because they removed my previous ONT, which meant i didn't have service from my old ISP. From there 2hrs became 36hours of no contact from your side and constant calls from my side, followed by long wait period for the phone to be answered.
I also sent you an email, which either it is lost in your sales inbox (
***) or it was ignored.
I don't believe you really value us as client.
Regards,
MetroFibre Networx's replyOfficial
11 Apr 2023, 13:57Good day
Kindly note that we are investigating the drop-off points mentioned- to be addressed with the relevant agents.
We can assure you that your feedback is of great value as we work to improve our customer relations.
Please feel free to reach out to us should you require any further assistance.
Kind Regards
Marilize
Kindly note that we are investigating the drop-off points mentioned- to be addressed with the relevant agents.
We can assure you that your feedback is of great value as we work to improve our customer relations.
Please feel free to reach out to us should you require any further assistance.
Kind Regards
Marilize
MetroFibre Networx's reply11 Apr 2023, 13:57
Official
Good day
Kindly note that we are investigating the drop-off points mentioned- to be addressed with the relevant agents.
We can assure you that your feedback is of great value as we work to improve our customer relations.
Please feel free to reach out to us should you require any further assistance.
Kind Regards
Marilize
Kindly note that we are investigating the drop-off points mentioned- to be addressed with the relevant agents.
We can assure you that your feedback is of great value as we work to improve our customer relations.
Please feel free to reach out to us should you require any further assistance.
Kind Regards
Marilize