1 reviews | Active since Aug 2020
Dismissive, not helpful finance team
I am so aggrieved and unhappy with the metrofibre finance teams that responds via email. I have been religiously paying metrofibrevia EFT on the 26th of every month in advance for the past 4 years and would also send proof of payment to ensure that payment is allocated. I received a statement which was showing that my payment was missed for allocation, when I query this. Iw as told that a debit order returned but surprisingly, I've been on EFT option. I asked for them to look into my profile as they might have mistaken my profile with that of someone else which has happened before, then today I just keep receiving dismissive responses from whoever is allocated to send emails today from the metrofibre finance, when I try to call, I can only reach the support stuff and they say finance can only be found telephonically during the week,but they can dismissively respond to emails with no effort of trying to resolve the issue by allocating the fu ds even though I resent the proof of payment again.
Thank you for reaching out and for bringing this matter to our attention.
We acknowledge your concerns regarding the handling of your recent payment query and the experience you've had with our finance team. We understand how frustrating this must be, especially considering your consistent effort to make timely payments and submit proof over the past four years. Your commitment is genuinely appreciated.
We recognize that the response you received did not meet your expectations, and we agree that your query deserves thorough attention. To ensure this matter is handled correctly, we have escalated it to a senior member of our finance department for urgent review. They will look into your payment history, the current misallocation concern, and the communication that took place so far.
Please allow us the opportunity to resolve this effectively. We will be in contact with an update as soon as possible. In the meantime, should you have any further details or documentation you'd like to share, please feel free to respond to this email.
Thank you once again for your continued support and patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing this matter to our attention.
We acknowledge your concerns regarding the handling of your recent payment query and the experience you've had with our finance team. We understand how frustrating this must be, especially considering your consistent effort to make timely payments and submit proof over the past four years. Your commitment is genuinely appreciated.
We recognize that the response you received did not meet your expectations, and we agree that your query deserves thorough attention. To ensure this matter is handled correctly, we have escalated it to a senior member of our finance department for urgent review. They will look into your payment history, the current misallocation concern, and the communication that took place so far.
Please allow us the opportunity to resolve this effectively. We will be in contact with an update as soon as possible. In the meantime, should you have any further details or documentation you'd like to share, please feel free to respond to this email.
Thank you once again for your continued support and patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations