RR
Ridhwan R
1 reviews | Active since Apr 2016
31 Jan 2022, 10:53
Dismal support from Metrofibre
Reported an issue with my Fibre line on the 28/01/2022 after the outage, spoke to 3 people to date and expressed the urgent need to be reconnected due for Wok purposes, i have to incur cost for continuously phoning Metro fibre and purchase extra data. To date no feedback or resolution after expressing the frustration.
Pathetic support on the line
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
31 Jan 2022, 11:09Good day Ridhwan,
We would like to express our deepest apologies for any trouble and inconvenience caused to your job and the cost incurred.
We are attending to the matter to get it resolved as soon as possible, we will provide feedback.
Please expect our call soon.
Kind Regards
MetroFibre
We would like to express our deepest apologies for any trouble and inconvenience caused to your job and the cost incurred.
We are attending to the matter to get it resolved as soon as possible, we will provide feedback.
Please expect our call soon.
Kind Regards
MetroFibre
MetroFibre Networx's reply31 Jan 2022, 11:09
Official
Good day Ridhwan,
We would like to express our deepest apologies for any trouble and inconvenience caused to your job and the cost incurred.
We are attending to the matter to get it resolved as soon as possible, we will provide feedback.
Please expect our call soon.
Kind Regards
MetroFibre
We would like to express our deepest apologies for any trouble and inconvenience caused to your job and the cost incurred.
We are attending to the matter to get it resolved as soon as possible, we will provide feedback.
Please expect our call soon.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
31 Jan 2022, 12:20Dear Ridhwan,
As discussed over the phone this morning.
We have escalated your ticket to our maintenance department for the matter to be prioritised.
Kindly note that I have also reported that this has occurred before and it needs to be resolved to avoid it from happening again.
Please expect a call from our technician.
Kind Regards
MetroFibre
As discussed over the phone this morning.
We have escalated your ticket to our maintenance department for the matter to be prioritised.
Kindly note that I have also reported that this has occurred before and it needs to be resolved to avoid it from happening again.
Please expect a call from our technician.
Kind Regards
MetroFibre
MetroFibre Networx's reply31 Jan 2022, 12:20
Official
Dear Ridhwan,
As discussed over the phone this morning.
We have escalated your ticket to our maintenance department for the matter to be prioritised.
Kindly note that I have also reported that this has occurred before and it needs to be resolved to avoid it from happening again.
Please expect a call from our technician.
Kind Regards
MetroFibre
As discussed over the phone this morning.
We have escalated your ticket to our maintenance department for the matter to be prioritised.
Kindly note that I have also reported that this has occurred before and it needs to be resolved to avoid it from happening again.
Please expect a call from our technician.
Kind Regards
MetroFibre