JW
Johan W
1 reviews | Active since Nov 2015
07 Nov 2024, 12:40
Dismal service
If you need speedy resolution to Metrofibre contractors breaking customers connections to generate more income for themselves.... then they are not for you. 3 days and counting without internet, and still the same old "24-to-48-hours" time to contact you....
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Replies (1)
MetroFibre Networx's replyOfficial
07 Nov 2024, 13:10Dear Johan,
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience and frustration caused by the loss of your internet connection. We understand how important a timely resolution is, and we are sorry for the delays you’ve experienced so far.
To expedite this matter, we have escalated your query to our maintenance department, who are handling your case with high priority. Additionally, we have coordinated with our contractors, who will be reaching out to you directly to arrange for a swift resolution and restore your connection as soon as possible.
Thank you for your patience as we work to resolve this issue. We are committed to restoring your service promptly, and should you need further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience and frustration caused by the loss of your internet connection. We understand how important a timely resolution is, and we are sorry for the delays you’ve experienced so far.
To expedite this matter, we have escalated your query to our maintenance department, who are handling your case with high priority. Additionally, we have coordinated with our contractors, who will be reaching out to you directly to arrange for a swift resolution and restore your connection as soon as possible.
Thank you for your patience as we work to resolve this issue. We are committed to restoring your service promptly, and should you need further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Nov 2024, 13:10
Official
Dear Johan,
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience and frustration caused by the loss of your internet connection. We understand how important a timely resolution is, and we are sorry for the delays you’ve experienced so far.
To expedite this matter, we have escalated your query to our maintenance department, who are handling your case with high priority. Additionally, we have coordinated with our contractors, who will be reaching out to you directly to arrange for a swift resolution and restore your connection as soon as possible.
Thank you for your patience as we work to resolve this issue. We are committed to restoring your service promptly, and should you need further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience and frustration caused by the loss of your internet connection. We understand how important a timely resolution is, and we are sorry for the delays you’ve experienced so far.
To expedite this matter, we have escalated your query to our maintenance department, who are handling your case with high priority. Additionally, we have coordinated with our contractors, who will be reaching out to you directly to arrange for a swift resolution and restore your connection as soon as possible.
Thank you for your patience as we work to resolve this issue. We are committed to restoring your service promptly, and should you need further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations