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Issac J
1 reviews | Active since Feb 2026
05 Feb 2026, 08:37
Dishonesty and bad customer service
What a nonsensical customer service and *********** employees, they suspended my account three times in a month. Sabelo and his team are *****, telling me that I missed my payment. Submitted my proof of payments but still, they wanted to overcharge me.
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MetroFibre Networx's replyOfficial
05 Feb 2026, 08:47Hi Isaac
Thank you for your feedback. We sincerely apologize for the repeated suspension of your account and the frustration this has caused. We take all customer concerns seriously, and it is never our intention for anyone to feel misinformed or overcharged.
We acknowledge that you have submitted your proof of payment, and we are currently reviewing your account to ensure that all payments are correctly allocated and any discrepancies are resolved. Our goal is to restore your service and provide a smooth experience going forward.
A member of our team will reach out to you directly to confirm the status of your account and ensure this matter is resolved as quickly as possible.
We appreciate your patience and understanding.
Kind regards
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
MetroFibre Networx's reply05 Feb 2026, 08:47
Official
Hi Isaac
Thank you for your feedback. We sincerely apologize for the repeated suspension of your account and the frustration this has caused. We take all customer concerns seriously, and it is never our intention for anyone to feel misinformed or overcharged.
We acknowledge that you have submitted your proof of payment, and we are currently reviewing your account to ensure that all payments are correctly allocated and any discrepancies are resolved. Our goal is to restore your service and provide a smooth experience going forward.
A member of our team will reach out to you directly to confirm the status of your account and ensure this matter is resolved as quickly as possible.
We appreciate your patience and understanding.
Kind regards
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx