GS
Geoff S
1 reviews | Active since Jul 2011
17 Dec 2021, 07:48
DISHONEST
Their installers wanted me to pay R1,046.50 to lay the conduit underground. That is not in keeping with their promise to lay it under “grass, paving or other ground covering” "at no cost to you"
Further it is obvious from that installer’s quote that they do not even have the required tool to do the job – a conduit wall chaser
Subsequently they have removed the installation and they have lost out on two customers. The sense of which is beyond belief !
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MetroFibre Networx's replyOfficial
17 Dec 2021, 08:10Good Day Geoff
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter to our Projects department and are awaiting feedback.
Once we have received feedback we will make contact with you to proceed on a way forward.
Kind Regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter to our Projects department and are awaiting feedback.
Once we have received feedback we will make contact with you to proceed on a way forward.
Kind Regards
MetroFibre
MetroFibre Networx's reply17 Dec 2021, 08:10
Official
Good Day Geoff
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter to our Projects department and are awaiting feedback.
Once we have received feedback we will make contact with you to proceed on a way forward.
Kind Regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter to our Projects department and are awaiting feedback.
Once we have received feedback we will make contact with you to proceed on a way forward.
Kind Regards
MetroFibre