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Clinton C

1 reviews | Active since Apr 2014

05 Mar 2026, 23:27

Dishonest business

Overall they're network is good and no sites issues. Main issue is with their dishonest approach to the referral program. I referred two people to metrofibre using the referral code. Both people have completed theirs applications using the link with one active and the other coming online next month. The activated client is showing as not complete on my profile and when I queued this they said the client didn't use the link to complete their sign-up. The activated client is my sister and she absolutely used the link, she even shared the email she received after using the link stating an agent will make contact to complete sign up. She also reiterated that she was referred during the phone call. Metro are insisting no underhandedness with the swapping of referral codes for their call centre to make commission but the evidence points to a different scenario. They refuse to credit my account with the referral and state they are unable to retrospectively correct this which is unacceptable. I suspect my second referral will follow suit

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Replies (2)
MetroFibre Networx
MetroFibre Networx's reply06 Mar 2026, 08:56
Official
Dear Clinton Coetzee

Thank you for taking the time to share your feedback. We appreciate you highlighting that the network performance has been good overall, and we understand how frustrating the referral experience has been for you.

The referral programme depends on the referral link remaining attached to the application from the moment it’s submitted through to activation. In some cases, if the application is completed through a different channel during the process, the system may no longer reflect it as linked to the original referral. While the team is unfortunately not able to manually apply or backdate referrals once the application has moved through the system, your concerns about how this happened have been noted and shared internally so the process can be reviewed.

We value the effort you made to refer new customers and appreciate you bringing this to our attention.

Thank you again for the feedback.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

CC
Clinton C's update06 Mar 2026, 09:44
Reviewer Update
Shocking resolution/fob off.
Of course you are able to manually edit referrals, speak to your developers or issue a credit on the account to rectify as a good faith gesture/apology for your internal errors.
Your internal sales procedure after referred client completed their initial contact is what lead to the changing of way it moved through a system.
Please listen to your recorded call with Mrs Prinsloo where she explicitly states she was referred.

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