1 reviews | Active since Oct 2011
DISGUSTING SPEED
I decided to change to metrofibre because i was told it was so good and the speed is very fast. Well i have just had endless problems from the beginning. First of all I app**** and a lady by the name of Thandeka was very efficient the first call, thereafter no response, i sent so many emails and just didnt get a response. this went on for a while until eventually i found another email address and complained about it. Anyway after all this I finally had it installed. Since the day it started working i have had the worst signal ever its meant to be 250 up and down. since the 13th of may i have been complaining, they keep telling me a contractor will call me, but since today, still nothing
Thank you for signing up with MetroFibre.
We sincerely apologize for the inconvenience caused.
Kindly check your email for further correspondence in regard to ticket 292076.
We look forward to receiving your response.
Kind regards,
Nthabi
Best regards,
Thank you for signing up with MetroFibre.
We sincerely apologize for the inconvenience caused.
Kindly check your email for further correspondence in regard to ticket 292076.
We look forward to receiving your response.
Kind regards,
Nthabi
Best regards,
As per our last communication via email, kindly note that we requested that another test be performed after a reprovisioning was done on your fibre line.
We have, however, still escalated the matter to our Network Operations department, which will be assisting remotely.
Kindly note that our connectivity issues are troubleshot and normally resolved remotely, therefore a technician has not been assigned.
Feedback will be provided by email before COB.
Kind regards
Nthabi
Best regards,
As per our last communication via email, kindly note that we requested that another test be performed after a reprovisioning was done on your fibre line.
We have, however, still escalated the matter to our Network Operations department, which will be assisting remotely.
Kindly note that our connectivity issues are troubleshot and normally resolved remotely, therefore a technician has not been assigned.
Feedback will be provided by email before COB.
Kind regards
Nthabi
Best regards,