Disgusting service Metro fibre

Metro has disconnected us 3 times this year alone with no notice as to why. We have asked for a statement breakdown, no one bothers to respond on WhatsApp, email, or even bother to answer their "customer care line" I can't even get hold of them to now cancel my line with them because they are USELESS!!! NEVER EVER go with Metro. We've been with them for 5 months and it's been nothing but hell. I have been trying since Tuesday to get our line reconnected as I need WiFi to work but no one bothers to respond or call back. DISGUSTING service, worst provider I have EVER used