1 reviews | Active since Dec 2020
Disgusting service from metrofribe
I'm writing to express my disappointment with the poor service I've experienced from March 28-31 2026, where I had no internet. Despite multiple attempts to contact you via WhatsApp and phone calls, I was met with automated responses and no resolution. I even visited your Centurion office, using my own petrol, but still no fix. I emailed requesting compensation on 1st April 2026, but got no response.
Fast forward to April 9, and I'm experiencing internet issues again. This is unacceptable.
I'd appreciate it if you could:
- Resolve my current internet issue ASAP - Provide compensation for the downtime and inconvenience caused - Improve your customer support channels
My account details: MAR11711
Looking forward to hearing from you.
Sincerely, Margret Thuhloane
Thank you for bringing your concerns to our attention and for sharing your account details. We understand the impact that repeated service interruptions and delays in communication can have, particularly when reliable connectivity is essential.
Your feedback has been noted, and your current service concerns under account MAR11711 are being escalated for urgent review with the relevant support teams to ensure the matter is investigated and addressed as quickly as possible. Your request regarding compensation for the previous downtime will also be reviewed in line with the outcome of the service investigation and account assessment.
We appreciate you taking the time to detail your experience, as this helps us identify where improvements are needed across our support channels and service processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for sharing your account details. We understand the impact that repeated service interruptions and delays in communication can have, particularly when reliable connectivity is essential.
Your feedback has been noted, and your current service concerns under account MAR11711 are being escalated for urgent review with the relevant support teams to ensure the matter is investigated and addressed as quickly as possible. Your request regarding compensation for the previous downtime will also be reviewed in line with the outcome of the service investigation and account assessment.
We appreciate you taking the time to detail your experience, as this helps us identify where improvements are needed across our support channels and service processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations