DS
Devina S
1 reviews | Active since Jan 2012
03 Jan 2023, 13:47
DISGUSTING SERVICE FROM METRO GO
I was hit by lightening which struck my vumatel box and metro go router. Vumatel were amazing. They came out and replaced the box. I am yet to get even a call from metro go. I would not recommend this network to anyone as they do not have even zero level of service. Its like banging your head on a brick wall. Their service is absolutely disgusting right from the very start. Initial connection was also a dusgusting experience. I had to pull my iwn teeth just to get fibre from this disgusting company
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
03 Jan 2023, 13:56Dear Devina
I send my sincere apologies for the service that you have received from the MetroFibre Go department.
I have escalated the matter. One of the MetroFibre Go agents will be in contact with you.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies for the service that you have received from the MetroFibre Go department.
I have escalated the matter. One of the MetroFibre Go agents will be in contact with you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply03 Jan 2023, 13:56
Official
Dear Devina
I send my sincere apologies for the service that you have received from the MetroFibre Go department.
I have escalated the matter. One of the MetroFibre Go agents will be in contact with you.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies for the service that you have received from the MetroFibre Go department.
I have escalated the matter. One of the MetroFibre Go agents will be in contact with you.
Kind Regards
MetroFibre
Shannen
DS
Devina S's updateReviewer Update
03 Jan 2023, 18:21I have had my fibre restored. I want to thank Daniel Kruger for his outstanding service. He went over and above the call of duty to get my fibre up and running. Please keep Daniel he is a real asset to Metro. Thank you Daniel Kruger
DS
Devina S's update03 Jan 2023, 18:21
Reviewer Update
I have had my fibre restored. I want to thank Daniel Kruger for his outstanding service. He went over and above the call of duty to get my fibre up and running. Please keep Daniel he is a real asset to Metro. Thank you Daniel Kruger
MetroFibre Networx's replyOfficial
03 Jan 2023, 21:31Good Day Devina
Thank you very much for letting us know that your service has been restored, and about your great experience with Daniel.
We apologise once again for the service that you have received thus far and we will ensure that you only receive our best service going forward.
Please do not hesitate to let us know should you have any issues with your connection in the future.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you very much for letting us know that your service has been restored, and about your great experience with Daniel.
We apologise once again for the service that you have received thus far and we will ensure that you only receive our best service going forward.
Please do not hesitate to let us know should you have any issues with your connection in the future.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply03 Jan 2023, 21:31
Official
Good Day Devina
Thank you very much for letting us know that your service has been restored, and about your great experience with Daniel.
We apologise once again for the service that you have received thus far and we will ensure that you only receive our best service going forward.
Please do not hesitate to let us know should you have any issues with your connection in the future.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you very much for letting us know that your service has been restored, and about your great experience with Daniel.
We apologise once again for the service that you have received thus far and we will ensure that you only receive our best service going forward.
Please do not hesitate to let us know should you have any issues with your connection in the future.
Kind Regards,
Siboniso Sibisi
Metrofibre