MW
Micky W
1 reviews | Active since Jul 2013
28 Apr 2021, 07:09
DISGUSTING SERVICE
If I could give a zero I would!! My line has been down since yesterday afternoon, according to Supersonic it is a general outage in Midrand and Sandton. HOURS later and I still cant find anyone to help me and get my line sorted. I work from home so my connection is crucial. I am livid that this is still not sorted out by MFN, I do understand now why people constantly complain about them
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
28 Apr 2021, 07:14Good Day
We hope this e-mail finds you well.
Unfortunately, we are contractually prohibited from assisting any other service providers’ clients directly.
Kindly revert back to your service provider to troubleshoot the issue you are experiencing and to log a ticket on your behalf if required.
Kind Regards
MetroFibre Team
Kind Regards
MetroFibre Team
MetroFibre Networx's reply28 Apr 2021, 07:14
Official
Good Day
We hope this e-mail finds you well.
Unfortunately, we are contractually prohibited from assisting any other service providers’ clients directly.
Kindly revert back to your service provider to troubleshoot the issue you are experiencing and to log a ticket on your behalf if required.
Kind Regards
MetroFibre Team
Kind Regards
MetroFibre Team
MW
Micky W's updateReviewer Update
28 Apr 2021, 08:31Strange I had a call from Alison from MFN and she assured me that the issue is with Supersonic and guess what??? Just went through the whole ip address issue with Supersonic and it is NOT an issue on their side.... few minutes later a get an sms from....wait for it MFN stating that MFN engineers are still working on the issue!!! "thank you Alison for lying, I truly you respect you for it" No one seems to know what is happening at MFN and is feeding the clients and ISP's hogwash!!
MW
Micky W's update28 Apr 2021, 08:31
Reviewer Update
Strange I had a call from Alison from MFN and she assured me that the issue is with Supersonic and guess what??? Just went through the whole ip address issue with Supersonic and it is NOT an issue on their side.... few minutes later a get an sms from....wait for it MFN stating that MFN engineers are still working on the issue!!! "thank you Alison for lying, I truly you respect you for it" No one seems to know what is happening at MFN and is feeding the clients and ISP's hogwash!!