FM
Frans M

1 reviews | Active since Jun 2021

28 Jun 2021, 13:08

Disgusting Service

I have been waiting for fibre to be installed at my new address since April after applying for a change of address. To this day Metro fibre has not been in communication with me regarding the installation after a failed attempt to install from a service provider they sent on the 28th of April. I have been calling and sending emails to no avail. But the Bills keep piling up for services I do not even have access to.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply29 Jun 2021, 08:47
Official
 
Good morning Frans,

Thank you for your message.

Kindly send us your full names, cell number, residential address as well as ISP account number and ticket number so that we can escalate the problem to the correct department.

Thank you,
The MetroFibre Team