CHvA
Cecelia Helen van Aswegen
1 reviews | Active since Jan 2015
22 Feb 2024, 16:33
Disgusting Service
I had Metro Fibre do an installation for me beginning January 2024. The fibre was never connected until the 22nd January after telling them to come remove this service. After that fibre worked ok although a bit slow sometimes and then since yesterday 21st February 2024 no internet again. I have logged calls via all avenues even the WhatsApp and no one responds unless I threaten to have the service removed which I am about to do. I work from home and need a reliable service provider which is definitely not Metro Fibre. Will never recommend them to my worst enemy.
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Replies (1)
MetroFibre Networx's replyOfficial
23 Feb 2024, 07:47Dear Cecelia
We apologize for the inconvenience you've experienced with your Metro Fibre service. Your frustration is understandable, especially considering the impact on your work.
I want to assure you that we take your concerns seriously, and we have raised your fault ticket with our support team for urgent assistance in troubleshooting. Restoring your service promptly is our priority, and we are committed to resolving this issue as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation. If you have any further concerns or questions, please don't hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your Metro Fibre service. Your frustration is understandable, especially considering the impact on your work.
I want to assure you that we take your concerns seriously, and we have raised your fault ticket with our support team for urgent assistance in troubleshooting. Restoring your service promptly is our priority, and we are committed to resolving this issue as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation. If you have any further concerns or questions, please don't hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply23 Feb 2024, 07:47
Official
Dear Cecelia
We apologize for the inconvenience you've experienced with your Metro Fibre service. Your frustration is understandable, especially considering the impact on your work.
I want to assure you that we take your concerns seriously, and we have raised your fault ticket with our support team for urgent assistance in troubleshooting. Restoring your service promptly is our priority, and we are committed to resolving this issue as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation. If you have any further concerns or questions, please don't hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your Metro Fibre service. Your frustration is understandable, especially considering the impact on your work.
I want to assure you that we take your concerns seriously, and we have raised your fault ticket with our support team for urgent assistance in troubleshooting. Restoring your service promptly is our priority, and we are committed to resolving this issue as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation. If you have any further concerns or questions, please don't hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints