TR
Tertsia R
1 reviews | Active since Apr 2014
14 Dec 2023, 13:04
DISGUSTING SERVICE DO NOT USE METROFIBRE
Since my last review on Hellopeter I have not even had a phone call from Metrofibre to resolve the issue which I am battling with for 6 months now. Useless company, do not enroll with them, no support in trying to sort out problems on their side, not my side. I have cancelled all my clients with them and do not recommend any service from them. I see they have launched in Cape Town now, DONT USE THEIR SERVICES!! What a dissappointment again this month. They made a mess and suspend my client every month. And I am now beyond fedup!!!
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Replies (2)
MetroFibre Networx's replyOfficial
14 Dec 2023, 14:42Dear Tertsia
We sincerely apologize for the ongoing issues you've faced, and we appreciate your patience and understanding.
Upon reviewing your account, we can confirm that your service is currently up and running with optimal readings. We have conducted a thorough assessment to ensure the stability of your connection, and we would like to confirm that your service is active.
We understand the critical nature of a reliable internet connection, and we regret any inconvenience you may have encountered. Our team is dedicated to addressing and resolving any outstanding issues you may still be facing. If there are specific problems or challenges you'd like us to investigate further, please provide additional details, and we will prioritize their resolution.
We want to assure you that your satisfaction is our top priority, and we are here to assist you in any way possible.
Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to ensuring a positive experience with our services.
Best regards,
Marilize
We sincerely apologize for the ongoing issues you've faced, and we appreciate your patience and understanding.
Upon reviewing your account, we can confirm that your service is currently up and running with optimal readings. We have conducted a thorough assessment to ensure the stability of your connection, and we would like to confirm that your service is active.
We understand the critical nature of a reliable internet connection, and we regret any inconvenience you may have encountered. Our team is dedicated to addressing and resolving any outstanding issues you may still be facing. If there are specific problems or challenges you'd like us to investigate further, please provide additional details, and we will prioritize their resolution.
We want to assure you that your satisfaction is our top priority, and we are here to assist you in any way possible.
Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to ensuring a positive experience with our services.
Best regards,
Marilize
MetroFibre Networx's reply14 Dec 2023, 14:42
Official
Dear Tertsia
We sincerely apologize for the ongoing issues you've faced, and we appreciate your patience and understanding.
Upon reviewing your account, we can confirm that your service is currently up and running with optimal readings. We have conducted a thorough assessment to ensure the stability of your connection, and we would like to confirm that your service is active.
We understand the critical nature of a reliable internet connection, and we regret any inconvenience you may have encountered. Our team is dedicated to addressing and resolving any outstanding issues you may still be facing. If there are specific problems or challenges you'd like us to investigate further, please provide additional details, and we will prioritize their resolution.
We want to assure you that your satisfaction is our top priority, and we are here to assist you in any way possible.
Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to ensuring a positive experience with our services.
Best regards,
Marilize
We sincerely apologize for the ongoing issues you've faced, and we appreciate your patience and understanding.
Upon reviewing your account, we can confirm that your service is currently up and running with optimal readings. We have conducted a thorough assessment to ensure the stability of your connection, and we would like to confirm that your service is active.
We understand the critical nature of a reliable internet connection, and we regret any inconvenience you may have encountered. Our team is dedicated to addressing and resolving any outstanding issues you may still be facing. If there are specific problems or challenges you'd like us to investigate further, please provide additional details, and we will prioritize their resolution.
We want to assure you that your satisfaction is our top priority, and we are here to assist you in any way possible.
Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to ensuring a positive experience with our services.
Best regards,
Marilize
TR
Tertsia R's updateReviewer Update
14 Dec 2023, 14:46Marilize I am battling for 6 months now to get an installation on my account credited because an *********** person at Metrofibre cancelled my client and they had to reinstate that and charged me a installation fee which is not for us, I did not cancel and paid an installation with the initial contract so now they keep on suspending my client because it shows an arrear. For 6 months I am trying to get this sorted and every month they suspend my client.
SO PLEASE SORT THIS OUT FOR ME!! How difficult can that be. THEY KEEP ON SUSPENDING MY CLIENT
SO PLEASE SORT THIS OUT FOR ME!! How difficult can that be. THEY KEEP ON SUSPENDING MY CLIENT
TR
Tertsia R's update14 Dec 2023, 14:46
Reviewer Update
Marilize I am battling for 6 months now to get an installation on my account credited because an *********** person at Metrofibre cancelled my client and they had to reinstate that and charged me a installation fee which is not for us, I did not cancel and paid an installation with the initial contract so now they keep on suspending my client because it shows an arrear. For 6 months I am trying to get this sorted and every month they suspend my client.
SO PLEASE SORT THIS OUT FOR ME!! How difficult can that be. THEY KEEP ON SUSPENDING MY CLIENT
SO PLEASE SORT THIS OUT FOR ME!! How difficult can that be. THEY KEEP ON SUSPENDING MY CLIENT