BM
Bongumusa M

1 reviews | Active since Mar 2021

13 Oct 2021, 14:11

DISGUSTING SERVICE

Besides the fact that its taken over a month to get me connected (goodness I can imagine if I actually went ahead with this), I was called by a guy named Godfrey, saying he’s outside my complex and he’s come to assist with my fibre. First of all, no one communicated that to me, so I was at work and asked him to come the following day, explained that I need to be at the office so he needs to keep time. I call the guy because its passed the agreed time, and he doesn’t pick up. I then save his number so I can send him a whatsapp, and guess what he’s online. He then tells me his phone is freezing, and unable to answer calls. I ask how far he is and he says to me we should reschedule because he’s stuck in traffic. How unprofessional. The decency to send an sms or whatsapp or whatever he could’ve done, non whatsoever. So unprofessional. I’ve never been disrespected so much! Unbothered whatsoever

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply14 Oct 2021, 13:01
Official
Good day,
  
We trust you are well.
  
We do apologise for all the inconvenience caused.
  
Kindly be advised that we will follow up with the relevant departments to investigate accordingly.
 
Please be advised that you can send us an email to *** for us to assist with your queries you may experience.
  
Kind Regards
MetroFibre