DISGUSTING SERVICE, APPALLING , A DISAPPOINTMENT TO THE INDUSTRY YOU ARE NOT WORTHY TO OPERATE.

Every month it is something with you guys you have no shame for the low level standard you offer customers, some one from accouns department suspended my account, I have to date paid my account but I am without fibre for three days now you guys are disgusting because I have countless time tried to speak to your accounts department to resolve my issue, you left me with out fibre for more than a month and you you claim I owe you, I have even sent you an investigation sheet on WhatsApp and emails, I have multiple tickets from you guys every month for the past 9 months I have had issues with you guys your service are disgustingly bad, come remove your system pay my 429 and the time I did not have fibre pay back all of those monies you owe that you are not willing to credit, the level of service annoys me because I have no break from you guys every month something has to happen with your service, have you hired people who will not do their jobs effectively that I have to stick with a ticket for months on end and on top I have to be the one that calls you guys. YOU DO NOY EVEN HAVE THE COMMONE DECENCY TO CALL AND NOTIFY A PERSON THAT YOUR SERVICE WILL BE SUSPENDED, BECAUSE IF A PERSON DID THAT THEY WOULD BE NOTIFIED OF THE UNRESOLVED TICKETS THAT IS IN YOUR WORDS “Pending Investigation “ and know not to suspend my account, I HAVE FOR THE PAST MONTHS PAID MY ACCOUNT ON TIME AND ALSO HOW IS THAT YOU WILL SUSPEND A PREPAID ACCOUNT BECAUSE BETWEEN ME AND YOU THERE IS NO DEBIT ORDER THAT WAS PASSED SO WHAT SHAM ARE YOU GUYS RUNNING, I frustrated OF YOUR SERVICES NIJWAYELANA KABI METROFIBRE DOES YOUR CEO KNOW THAT YOU GUYS ARE FAILING YOUR CUSTOMERS EVERY MONTH WITHOUT FAIL? OR HE IS AWAY AND WILL NOT DO ANYTHING ABOUT IT? I Have started reporting you to commissioner and I CONTINUE TO BUILD EVIDENCE OF UNFAIR TREATMENT BY YOU TO YOUR CUSTOMERS.