RN
Renata N
1 reviews | Active since Jan 2024
28 Jan 2024, 08:09
Disgusting service
Afrihost Metrofibre . Seems they are in line with Eskom, our wifi has been down since Monday with a thousand apologies and no resolution. Agents that keep you on hold at Metrofibre and then conveniently cut the call as no one wants to take accountability to fix the problem and both companies are blaming the other. How disgusting! But come end of the month, the full amount will be drawn as if their service was so spectacular. What a waste of time and energy to be dealing with *********** companies and staff members that they hire.
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MetroFibre Networx's replyOfficial
30 Jan 2024, 08:02Dear Renata
I sincerely apologize for the prolonged disruption to your WiFi service, and I understand the frustration you must be experiencing. Your feedback is crucial to us, and we are actively working to address this matter and provide a swift resolution.
Upon investigation, it has been determined that your service is affected by a physical fibre fault on the MetroFibre physical fibre infrastructure. Our technicians have been actively working on rectifying this issue, but it appears further attention is required.
Please be assured that we take this matter seriously, and it has been re-escalated to our maintenance management team for technicians to be re-dispatched urgently to further repair the issue.
I apologize for any inconvenience caused, and we are committed to ensuring that your WiFi service is restored at the earliest possible time. We understand the frustration you are experiencing and appreciate your patience as we work towards a resolution.
Thank you for your understanding.
Best regards,
Marilize
I sincerely apologize for the prolonged disruption to your WiFi service, and I understand the frustration you must be experiencing. Your feedback is crucial to us, and we are actively working to address this matter and provide a swift resolution.
Upon investigation, it has been determined that your service is affected by a physical fibre fault on the MetroFibre physical fibre infrastructure. Our technicians have been actively working on rectifying this issue, but it appears further attention is required.
Please be assured that we take this matter seriously, and it has been re-escalated to our maintenance management team for technicians to be re-dispatched urgently to further repair the issue.
I apologize for any inconvenience caused, and we are committed to ensuring that your WiFi service is restored at the earliest possible time. We understand the frustration you are experiencing and appreciate your patience as we work towards a resolution.
Thank you for your understanding.
Best regards,
Marilize
MetroFibre Networx's reply30 Jan 2024, 08:02
Official
Dear Renata
I sincerely apologize for the prolonged disruption to your WiFi service, and I understand the frustration you must be experiencing. Your feedback is crucial to us, and we are actively working to address this matter and provide a swift resolution.
Upon investigation, it has been determined that your service is affected by a physical fibre fault on the MetroFibre physical fibre infrastructure. Our technicians have been actively working on rectifying this issue, but it appears further attention is required.
Please be assured that we take this matter seriously, and it has been re-escalated to our maintenance management team for technicians to be re-dispatched urgently to further repair the issue.
I apologize for any inconvenience caused, and we are committed to ensuring that your WiFi service is restored at the earliest possible time. We understand the frustration you are experiencing and appreciate your patience as we work towards a resolution.
Thank you for your understanding.
Best regards,
Marilize
I sincerely apologize for the prolonged disruption to your WiFi service, and I understand the frustration you must be experiencing. Your feedback is crucial to us, and we are actively working to address this matter and provide a swift resolution.
Upon investigation, it has been determined that your service is affected by a physical fibre fault on the MetroFibre physical fibre infrastructure. Our technicians have been actively working on rectifying this issue, but it appears further attention is required.
Please be assured that we take this matter seriously, and it has been re-escalated to our maintenance management team for technicians to be re-dispatched urgently to further repair the issue.
I apologize for any inconvenience caused, and we are committed to ensuring that your WiFi service is restored at the earliest possible time. We understand the frustration you are experiencing and appreciate your patience as we work towards a resolution.
Thank you for your understanding.
Best regards,
Marilize