rF
rochelle F
1 reviews | Active since Dec 2016
14 Jul 2025, 16:58
Disgusting service
The most *********** people in the accounts department i have ever had to deal with
Requested invoices for the last financial year and they send me 2 invoices for another company
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
14 Jul 2025, 17:03 Dear Rochelle Foster
Thank you for bringing this to our attention.
We understand your frustration and acknowledge that the experience you've had is not in line with the level of service we aim to provide. Your concern regarding the incorrect invoices has been noted, and we are currently looking into the matter to ensure it is corrected promptly.
Our team is reviewing your request to provide you with the complete and accurate invoices for the last financial year, as originally requested. We will ensure that you receive the correct documents without further delay.
We appreciate your patience as we work to resolve this issue and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration and acknowledge that the experience you've had is not in line with the level of service we aim to provide. Your concern regarding the incorrect invoices has been noted, and we are currently looking into the matter to ensure it is corrected promptly.
Our team is reviewing your request to provide you with the complete and accurate invoices for the last financial year, as originally requested. We will ensure that you receive the correct documents without further delay.
We appreciate your patience as we work to resolve this issue and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Jul 2025, 17:03
Official
Dear Rochelle Foster
Thank you for bringing this to our attention.
We understand your frustration and acknowledge that the experience you've had is not in line with the level of service we aim to provide. Your concern regarding the incorrect invoices has been noted, and we are currently looking into the matter to ensure it is corrected promptly.
Our team is reviewing your request to provide you with the complete and accurate invoices for the last financial year, as originally requested. We will ensure that you receive the correct documents without further delay.
We appreciate your patience as we work to resolve this issue and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration and acknowledge that the experience you've had is not in line with the level of service we aim to provide. Your concern regarding the incorrect invoices has been noted, and we are currently looking into the matter to ensure it is corrected promptly.
Our team is reviewing your request to provide you with the complete and accurate invoices for the last financial year, as originally requested. We will ensure that you receive the correct documents without further delay.
We appreciate your patience as we work to resolve this issue and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
rF
rochelle F's updateReviewer Update
14 Jul 2025, 17:21Now you send me a statement….you have to be joking!!!!! I want invoices!!!! Reading and understanding is a skill.
rF
rochelle F's update14 Jul 2025, 17:21
Reviewer Update
Now you send me a statement….you have to be joking!!!!! I want invoices!!!! Reading and understanding is a skill.
MetroFibre Networx's replyOfficial
14 Jul 2025, 17:26 Kindly respond to the email. Thank you.
MetroFibre Networx's reply14 Jul 2025, 17:26
Official
Kindly respond to the email. Thank you.
rF
rochelle F's updateReviewer Update
14 Jul 2025, 18:44Your service is PATHETIC!!!!!!
rF
rochelle F's update14 Jul 2025, 18:44
Reviewer Update
Your service is PATHETIC!!!!!!
MetroFibre Networx's replyOfficial
14 Jul 2025, 19:00Good Day
We have requested the Finance department to send you the requested invoices.
We have requested the Finance department to send you the requested invoices.
MetroFibre Networx's reply14 Jul 2025, 19:00
Official
Good Day
We have requested the Finance department to send you the requested invoices.
We have requested the Finance department to send you the requested invoices.
rF
rochelle F's updateReviewer Update
16 Jul 2025, 11:37 Sibonisile I AM STILL WAITIGN FOR MY INVOICES FOR THE LAST FINANCIAL YEAR!!!!!
rF
rochelle F's update16 Jul 2025, 11:37
Reviewer Update
Sibonisile I AM STILL WAITIGN FOR MY INVOICES FOR THE LAST FINANCIAL YEAR!!!!!