NS
Ntomby S
1 reviews | Active since Apr 2018
07 May 2023, 18:47
Disgusting service
For the past 7 days I have been struggling with my connection, it restarts every 10 minutes and no one has attempted to assist, all I am told is that someone will call me which has not happened. I've never experienced such terrible customer service, they just do not care. I can't do assignments or anything for that matter. I have 2 different references: 286439 and *** yet no one has gotten in touch. Extremely disappointing and appalling
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
08 May 2023, 09:04Good day Ntomby
We want to apologise for the lack of service you have experienced. Our agents dedicated to look into these complaints, will use the details you provided to establish what the problem is.
Kind regards
Sunet
We want to apologise for the lack of service you have experienced. Our agents dedicated to look into these complaints, will use the details you provided to establish what the problem is.
Kind regards
Sunet
MetroFibre Networx's reply08 May 2023, 09:04
Official
Good day Ntomby
We want to apologise for the lack of service you have experienced. Our agents dedicated to look into these complaints, will use the details you provided to establish what the problem is.
Kind regards
Sunet
We want to apologise for the lack of service you have experienced. Our agents dedicated to look into these complaints, will use the details you provided to establish what the problem is.
Kind regards
Sunet
MetroFibre Networx's replyOfficial
08 May 2023, 13:32Good day Ntomby,
Thank you for taking my call.
As per our conversation, we have sent a follow-up email to our Network Operations department and will revert timeously.
Kind regards,
Nthabi
Thank you for taking my call.
As per our conversation, we have sent a follow-up email to our Network Operations department and will revert timeously.
Kind regards,
Nthabi
MetroFibre Networx's reply08 May 2023, 13:32
Official
Good day Ntomby,
Thank you for taking my call.
As per our conversation, we have sent a follow-up email to our Network Operations department and will revert timeously.
Kind regards,
Nthabi
Thank you for taking my call.
As per our conversation, we have sent a follow-up email to our Network Operations department and will revert timeously.
Kind regards,
Nthabi