LM
Lindiwe M
1 reviews | Active since Apr 2023
02 Mar 2026, 14:31
Disgusting service
I am working from home,while in a meeting the internet goes off,then MetroFribre says I owe ,while they are deducting every month on the 15th with no fail ,I don't have data or airtime to call ,now there I'd AI which doesn't help I've been waiting for a call back. So in paying them everymonth for them to switch off my internet .
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
02 Mar 2026, 14:35Dear Lindiwe Motsoeneng
Thank you for bringing this to our attention.
We understand how unacceptable it is to lose your internet connection during a work meeting, especially when payments are deducted consistently on the 15th of each month. Having your service interrupted while believing your account is up to date is understandably frustrating.
Your concern regarding the outstanding balance notification, the lack of callback, and the difficulty reaching support has been noted. This matter will be escalated immediately to our Billing and Technical teams to verify your payment history and determine why the service was suspended despite the monthly deductions.
Thank you for your patience while we work on resolving this urgently.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how unacceptable it is to lose your internet connection during a work meeting, especially when payments are deducted consistently on the 15th of each month. Having your service interrupted while believing your account is up to date is understandably frustrating.
Your concern regarding the outstanding balance notification, the lack of callback, and the difficulty reaching support has been noted. This matter will be escalated immediately to our Billing and Technical teams to verify your payment history and determine why the service was suspended despite the monthly deductions.
Thank you for your patience while we work on resolving this urgently.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Mar 2026, 14:35
Official
Dear Lindiwe Motsoeneng
Thank you for bringing this to our attention.
We understand how unacceptable it is to lose your internet connection during a work meeting, especially when payments are deducted consistently on the 15th of each month. Having your service interrupted while believing your account is up to date is understandably frustrating.
Your concern regarding the outstanding balance notification, the lack of callback, and the difficulty reaching support has been noted. This matter will be escalated immediately to our Billing and Technical teams to verify your payment history and determine why the service was suspended despite the monthly deductions.
Thank you for your patience while we work on resolving this urgently.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how unacceptable it is to lose your internet connection during a work meeting, especially when payments are deducted consistently on the 15th of each month. Having your service interrupted while believing your account is up to date is understandably frustrating.
Your concern regarding the outstanding balance notification, the lack of callback, and the difficulty reaching support has been noted. This matter will be escalated immediately to our Billing and Technical teams to verify your payment history and determine why the service was suspended despite the monthly deductions.
Thank you for your patience while we work on resolving this urgently.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
LM
Lindiwe M's updateReviewer Update
02 Mar 2026, 15:41I have sent you the bank statement as proof of payment but still no feedback no help and I need to get back to work immediately
LM
Lindiwe M's update02 Mar 2026, 15:41
Reviewer Update
I have sent you the bank statement as proof of payment but still no feedback no help and I need to get back to work immediately
LM
Lindiwe M's updateReviewer Update
03 Mar 2026, 15:08Metro Fibre has done it again ,suspended my internet same time as yesterday, can't get ahold of anyone ,no one is responding to emails ,no human available still all. This is a ****
LM
Lindiwe M's update03 Mar 2026, 15:08
Reviewer Update
Metro Fibre has done it again ,suspended my internet same time as yesterday, can't get ahold of anyone ,no one is responding to emails ,no human available still all. This is a ****