DISGUSTING SERVICE!!!

Wow... You would think using this platform to complain would help you get sorted?? I signed up 4 weeks ago with afrihost for Fibre. Metrofibre have laid the cables in my area. Afrihost tried to send my order through to metrofibre but it keeps returning back that they cannot process as metrofibre cannot identify my property. ***??? You laid the cable in my area but you cannot understand that there are 6 cottages on this property???? Some idiot has captured this area incorrectly and now no one has any intelligence or savvy to be able to fix this issue. I have been told my head of sales department that they will assist me and it would take one day to just fix this address issue. It's now day 3 and I have heard nothing from anyone. I even called and spoke to a lady and I Actually BEGGED her on the phone to assist me. She said she can see the issue and will go to accounts to help me straight away.... Still nothing has been done.... I been struggling for a month to just get an order placed for Fibre. I'm fed up now with this pathetic service. I myself ams a store manager and I. Insulted that there are still people who call themselves 'heads of departments' that still treat people like this. I WANT THE CEO OR SOMEONE WITH AUTHORITY TO CALL ME TODAY. SOMEONE WHO WILL ACTUALLY CARE TO TAKE MY MONEY AND ASSIST ME IN SOLVING THIS ISSUE.